Laura Koetzle

VP, Group Director

Laura leads the research organization that serves infrastructure and operations (I&O) professionals, security and risk (S&R) professionals, and sourcing and vendor management professionals. Her team's research agenda encompasses designing, building, operating, securing, and sourcing the systems, technologies, and processes that firms need to win, serve, and retain customers.

June 4th, 2021
6 min read

Digital intelligence (DI) solutions allow firms to collect, integrate, and manage digital customer interaction data; process and analyze data to generate actional insights; and automate the continuous improvement of digital experiences. We've identified f

James McCormick  

Research Coverage