Oliwia Berdak,

Oliwia Berdak

VP, Research Director

Oliwia leads a team of analysts across the B2C Marketing, Digital Business & Strategy, and Technology Architecture & Delivery Services. She also leads Forrester’s financial services practice globally with a focus on the impact of technology on customer behaviors and expectations and financial firms’ business models. Her team’s research encompasses designing and developing digital products and services, harnessing emerging technologies, and delivering personalized experiences. Oliwia’s own area of coverage includes digital transformation in financial services and sustainable finance.

Oliwia is a frequent speaker at global industry events, including the EFMA Congress, Finovate, and the Mobile World Congress, and commentator for American Banker, Bloomberg, the Financial Times, and Reuters. She has been recognized as one of the Rising Stars in the European Digital Financial Services Power 50.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
December 4th, 2024 4:00 PM - 4:40 PM Webinar

Predictions 2025: Banking

Join Forrester experts and your peers for an interactive presentation that will dive deeper into Forrester’s 2025 Predictions for Banking.Key takeaways: Understand the changing technology, consumer, and market dynamics in store in 2025. Uncover new insights based on Forrester’s research and expert analysis. Prepare your team and your organization for what’s ahead.Target audience level: all levels
January 15th, 2025 4:00 PM - 4:40 PM Webinar

Predictions 2025: Trust

Join Forrester experts and your peers for an interactive presentation that will dive deeper into Forrester’s 2025 Predictions for trust.Key takeaways: Understand the changing technology, consumer, and market dynamics in store in 2025. Uncover new insights based on Forrester’s research and expert analysis.Prepare your team and your organization for what’s ahead. Target audience level: all levels