Oliwia leads a team of analysts across the B2C Marketing, Digital Business & Strategy, and Technology Architecture & Delivery Services. She also leads Forrester’s financial services practice globally with a focus on the impact of technology on customer behaviors and expectations and financial firms’ business models. Her team’s research encompasses designing and developing digital products and services, harnessing emerging technologies, and delivering personalized experiences. Oliwia’s own area of coverage includes digital transformation in financial services and sustainable finance.

Oliwia is a frequent speaker at global industry events, including the EFMA Congress, Finovate, and the Mobile World Congress, and commentator for American Banker, Bloomberg, the Financial Times, and Reuters. She has been recognized as one of the Rising Stars in the European Digital Financial Services Power 50.