Benjamin Preston

Consulting Operations Manager

Ben is a consulting operations manager in Forrester's business technology consulting practice, where he focuses on designing and implementing service management strategies, sourcing and vendor management, and customer experience (CX) for IT.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.