Charles Betz

VP, Principal Analyst

Charles Betz leads Forrester’s enterprise architecture (EA) priority, providing guidance to EA professionals worldwide on evolving a relevant, modern, and valuable architecture practice. He is deeply engaged in researching the transformation of the IT operating model, particularly the impact of generative AI, agile, DevOps, and product thinking. He leads the Forrester Enterprise Architecture awards program, now in partnership with The Open Group. He has previously led Forrester’s DevOps and enterprise service management coverage.

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Best Practice Report

The AI-Driven Future Of IT Management

July 2nd, 2025

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16 min read

Generative AI is reshaping IT management, offering new structures and challenges while enhancing internal processes and decision-making.

Charles Betz

Outside your subscription

Template

Architecture Decision Record Template

June 11th, 2025

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1 min read

Use this ADR template to standardize documentation of significant architecture decisions and strengthen alignment.

Charles Betz

Outside your subscription

Template

The Software Asset Management Services RFI Template

May 14th, 2025

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2 min read

Use this RFI template to gather consistent data across software asset management consulting services and select the best fit for your organization’s needs.

Charles Betz

Biswajeet Mahapatra

Companies Where EA Reports To The CEO Have Better Revenue Growth

Outside your subscription

Data Snapshot

Companies Where EA Reports To The CEO Have Better Revenue Growth

May 1st, 2025

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1 min read

This is a snapshot of Forrester’s data on the relationship between enterprise architecture sponsorship and revenue growth.

Stéphane Vanrechem

Charles Betz

The ITIL Dilemma: Balancing Investment With Value In IT Service Management

Outside your subscription

Trend Report

The ITIL Dilemma: Balancing Investment With Value In IT Service Management

April 24th, 2025

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10 min read

ITIL’s influence wanes for IT professionals due to rising certification costs and declining organizational value. Alternatives to ITIL are available.

Julie Mohr

Charles Betz

Brent Ellis

Identify And Leverage Your Application Portfolio

Outside your subscription

Best Practice Report

Identify And Leverage Your Application Portfolio

April 16th, 2025

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13 min read

I&O pros can provide a digital and an IT portfolio overview by updating portfolio management practices with cloud-native labeling and tagging.

Charles Betz

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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Charles Betz

VP, Principal Analyst

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