Chris Gallacher,

Chris Gallacher

VP, Principal Consultant

Chris supports Forrester’s North American strategy consulting practice. He focuses on helping organizations develop their service management strategy as well as applying customer experience (CX) principles to IT service delivery. Chris also advises CIOs around tech modernization, focusing on areas such as cloud computing, next-generation IT platforms, and automation. Additionally, he supports clients in IT service management and organizational design, including process improvements and optimizing IT operating models.

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Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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March 26th, 2025 7:00 PM - 7:40 PM Webinar

How US Federal Leaders Can Find Mission Order Amidst Upheaval

Machinery-of-government (MoG) changes restructure agencies, eliminating or splitting up some, combining others, and often causing radical shifts in mission. The US is currently facing significant upheaval across federal agencies, as the current administration has intensified these changes.In this webinar, we explore best practices, examples, and considerations that you should be aware of to successfully weather these changes.Key takeaways: Learn how to facilitate successful organizational transformations.Create a plan to address upheaval and change.Understand best practices for MoG change.Target audience level: all
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