Chris Gallacher,

Chris Gallacher

VP, Principal Consultant

Chris supports Forrester’s North American strategy consulting practice. He focuses on helping organizations develop their service management strategy as well as applying customer experience (CX) principles to IT service delivery. Chris also advises CIOs around tech modernization, focusing on areas such as cloud computing, next-generation IT platforms, and automation. Additionally, he supports clients in IT service management and organizational design, including process improvements and optimizing IT operating models.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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