Christina McAllister,

Christina McAllister

Senior Analyst

Christina is a senior analyst at Forrester helping customer service and customer experience (CX) leaders transform their strategies and capabilities in the age of the customer. Her research focuses on the technologies that enable and augment the customer service agent in today's digital-first world. These include customer service cloud platforms and applications, AI-infused agent workspaces, conversation intelligence, and digital engagement channels. Her research also explores how AI is transforming contact center operations and the agent experience.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research