Clarissa Skinner


Clarissa is a researcher serving customer experience (CX) professionals. She supports the CX team’s work on the customer experience index (CX Index™), customer journeys, and journey centricity. Additionally, she is interested in customer experience in the government sector as well as employee experience. Based in Amsterdam, she also researches other aspects of CX in Europe.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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