Darrell Hayward

VP, Consulting

Darrell is a vice president in Forrester Consulting. He leads a team of consultants across the Asia Pacific region focused on supporting clients throughout their digital and customer experience transformations as well as their content marketing strategies. He has a broad background in customer experience and digital strategy, with a specialization in customer relationship management (CRM), customer service, and customer engagement strategies.

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.