Doug is vice president of product management for Forrester's research offerings for technology executives, security and risk leaders, and technology architecture and delivery leaders. He is responsible for delivering new products and enhancements that increase client value and improve the customer experience. Doug received Forrester's 2016 award for customer obsession.
Every six months, Forrester fields a survey to members of its IT Infrastructure & Operations (I&O) Council to ascertain their top priorities for the following six months. Forrester's I&O Council consists of the senior-most infrastructure and operations ex
In the age of the customer, only the customer-obsessed will survive. That's why your business is prioritizing revenue and customer growth over cost-cutting in 2011. But is your IT infrastructure and operations (I&O) organization ready to participate? On o
Cloud-based server, storage, and network infrastructure — also called infrastructure-as-a-service (IaaS) — will inherently deliver green IT benefits: lower energy costs, carbon emissions, and electronic waste (e-waste). Not only does the self-service and
In 2011, your business views IT as a source of productivity and competitiveness more than ever. At the same time, however, it's becoming much easier for empowered employees to act on their technology needs without involving the IT department or using trad
Is green IT your emperor with no clothes? It is if you've invested in green IT with the promise of reducing energy costs but haven't measured your energy baseline. Without a baseline, IT leaders can't guide their green IT efforts with solid data, create r
When building their green IT strategy, Forrester's IT infrastructure and operations (I&O) clients look for insight from multiple sources — including their peers. Forrester analyzed 146 green IT-related client inquiries over the past year and found that ap
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.