Ellen Carney

Principal Analyst

Ellen is a principal analyst serving financial services technology decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.

The Claim: Where Humans Still Rule Over Machines
September 10th, 202110 min read

This report looks at why claim tech investments have done little to change customer and partner behavior, as well as the changes required to reduce claim costs while improving the effectiveness of claim systems by preserving that all-important human

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.