This report looks at why claim tech investments have done little to change customer and partner behavior, as well as the changes required to reduce claim costs while improving the effectiveness of claim systems by preserving that all-important human

Ellen Carney

Take our customer obsession assessment to determine your level of maturity within the insurance industry, then use our advice as a starting point to improve.

Ellen Carney

In our 34-criterion evaluation of key vendors that provide automated life insurance underwriting engines, we identified the nine most significant ones — Hannover Re, iPipeline, MAPFRE RE, Munich Re Automation Solutions, Pacific Life Re, Pyramid Solutions,

Ellen Carney

COVID-19 tested insurance digital strategists' ability to think in long- and short-term dimensions at the same time. Insurers, accustomed to the "inertia of the ordinary," suddenly had to abandon the linear swim lanes of traditional transformation roadmap

Ellen Carney

The year 2020 shattered insurance industry inertia. Insurance digital and tech organizations honed their digital servicing capabilities as a critical means to retain customers. New products and product features such as the ability to pause coverage and on

Ellen Carney

You can use automated life insurance underwriting systems to make life insurance applications faster and simpler for consumers and advisors and less costly and more accurate for insurers. But to realize these benefits, you'll first have to select from a d

Ellen Carney