Eric Bellomo

Researcher

Eric is a researcher supporting both the healthcare and digital customer collaboration teams. His healthcare research focuses on digital transformation and strategy for health insurers, providers, and life sciences. His digital customer collaboration research focuses on customer service experiences, contact centers, and customer relationship management (CRM) solutions.

Consumer Interest Doesn’t Guarantee Use Of Digital Healthcare Tools
Report
June 18th, 2021 2 min read

Only 16% of US online adults with health insurance use their healthcare provider’s mobile app, per the Forrester Analytics Consumer Technographics® US Healthcare Recontact Survey, 2020. However, 61% of US online adults use online resources to learn about their health — with a clear preference for WebMD — and 43% are interested in learning about their care needs via a provider website or app. To increase the ROI and utility of self-triage tools and digital front doors, HCOs must improve usability, consumer awareness, and interoperability. This report provides a snapshot of Forrester's data on consumer use of digital healthcare tools.

The Top Trends For Healthcare Providers, 2021
Report
June 17th, 2021 7 min read

For healthcare providers (HCPs), the COVID-19 pandemic laid bare the fissures in the healthcare system and accelerated the adoption of digital health capabilities that will forever change the industry. This report helps healthcare leaders understand the most critical forces that will impact the healthcare provider industry in 2021 and how to address them.

Remote Work In Healthcare Is Here To Stay
Report
June 15th, 2021 2 min read

Most healthcare organizations (HCOs) expect to retain a higher proportion of full-time remote workers, which indicates that they’re grappling with the same future-of-work changes as other industries. The healthcare workforce in particular is suffering from high rates of burnout and post-traumatic stress disorder. In addition, HCOs must balance the heightened security risk and digital optimization of remote work for both internal and external stakeholders. To ensure and protect future resilience, HCOs must enable secure employee collaboration, manage employee workloads to minimize burnout, and invest in career development. This report provides a snapshot of Forrester's data on remote work in healthcare.

Healthcare Organizations Turn Up The Dial On Cloud Investment
Report
June 15th, 2021 2 min read

The entry of tech titans Amazon, Apple, Google, and Microsoft into the healthcare industry won’t deter healthcare organizations (HCOs) from purchasing cloud services from them, as leading tech firms have long encroached on the healthcare marketplace. Forrester Analytics’ Business Technographics® data shows that cloud investment is more critical for HCO leaders now than when the pandemic began. As HCO tech stacks age, cloud vendors that offer healthcare AI, compliant health data integrations, and engagement channels are attractive partners in improving satisfaction, efficiencies, and outcomes. This report provides a snapshot of Forrester's data on healthcare cloud initiatives.

5G Makes Its Rounds In Healthcare — Virtual Care And Security Are Top Use Cases
Report
June 14th, 2021 2 min read

Healthcare leaders must iron out where healthcare organizations (HCOs) and users will derive the most value from 5G. Despite prominent use cases, like virtual care and security, for 5G-enabled applications, global mobility decision-makers anticipate largely diffused use cases for their firms. However, the appetite for 5G investments remains strong among HCOs. Although HCOs must fend off exponential increases in cyberattacks, nontrivial ransomware payouts, and malevolent actors, security monitoring just edges out other use cases, like augmented reality and real-time video sharing. This report provides a snapshot of Forrester's data on 5G use cases in healthcare.

Retail Healthcare Locations Leverage Ease Of Access And Use As Value-Adds
Report
June 14th, 2021 2 min read

To fend off retail competitors, healthcare organizations (HCOs) must prioritize price transparency, cash options, and subscription models. Big Retail is digging into the healthcare market; Walmart plans to open 22 primary care locations by 2022. Forrester’s data shows that the value of retail healthcare for US online adults is mainly convenience and ease of access and use. However, reputation is important for US online adults with health insurance: 34% prioritize reputation when selecting a health insurer, per the Forrester Analytics Consumer Technographics® Healthcare Consumer Buyer Journey Survey, 2020. This report provides a snapshot of Forrester's data on US online adults' use of retail healthcare.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

September 22nd, 2021 1:00 p.m. - 2:00 p.m. Webinar

The Future Of Healthcare In 2030

2020 was a watershed moment for healthcare and digital transformation. To succeed in the future of healthcare, healthcare organizations (HCOs) must lay the foundation now for a continuous proactive model in healthcare and digital optimization. As new regulatory and legislative pressures loom, HCOs that shift strategically now will be better positioned for future success — or risk facing irrelevance. Key takeaways: Learn our 10 bold calls to save the future of healthcare. Understand why transformation requires a shift in roles and ownership for the healthcare ecosystem. Hear our best- and worst-case scenarios for healthcare in 2030 and what metrics HCOs can use to track their success in key areas of change. Target audience level: all levels