Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.
Use our reference model framework to accelerate decision-making, enhance adaptability, and articulate the value of tech initiatives to stakeholders.
To achieve success and unlock strategic value, technology executives must perfect the balance between internal and external IT work execution.
Use Forrester’s structured approach to IT operating model change to better understand your operating model, evaluate its performance and adaptivity, and ensure you are ready for change.
Tech execs achieve high performance by prioritizing IT and non-IT capabilities aligned with their IT investment style, ensuring strategic alignment for success.
Forrester’s 10 scenario-based quick start cards offer targeted strategies to overcome specific challenges, barriers, and blockages in your CX4IT journey.
Using effective personas will enable you to drive human-centric decision-making, prioritize initiatives, and achieve superior service delivery.
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
