HJ
Hannah Jachim
Researcher
Hannah is a researcher on the customer experience (CX) team. Her research focuses on customer journey benchmarking, consumer insights, and CX in mobility.
Recent Research
Outside your subscription
Data Overview Report
June 25th, 2026
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6 min read
This report dives into how customers’ achieving their journey goals affects journey emotion and loyalty.
Outside your subscription
Data Overview Report
June 25th, 2026
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8 min read
This report reveals how four value lenses affect journey emotion and brand outcomes for selected UK banking journeys.
Outside your subscription
Data Overview Report
June 25th, 2026
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6 min read
This report highlights UK banking customer emotions across three journey types, how they change during each journey, and the impact on brand outcomes.
Outside your subscription
Trend Report
June 25th, 2026
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5 min read
This report dives into the drivers of emotion for different UK banking journey types and how banks perform on them.
Outside your subscription
Trend Report
June 25th, 2026
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5 min read
This report shows CX leaders what emotions customers experience during different UK banking journey types, along with the impact on brand outcomes.
Outside your subscription
Trend Report
June 18th, 2026
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11 min read
This report shows automotive leaders which barriers to inclusion the industry faces and shares best practices for inclusive design.
Planned Research
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.