Kathleen Byrne

Dir, TEI

Katie is a manager and senior consultant in Forrester’s Total Economic Impact™ practice. She works with Forrester clients to evaluate the financial impact that their solutions have on their customers’ organizations. Prior to this role Katie was a senior consultant in Forrester’s Customer Experience Consulting practice. She supported clients who were engaging with Forrester for advisory and project work leveraging journey mapping, co-creation, and customer experience maturity methodologies. She has been with Forrester since 2008, serving in various consulting roles and contributing to the creation and refinement of several customer experience methodologies.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.