Laura Cross,

Laura Cross

VP, Principal Analyst

Laura Cross is a seasoned B2B marketing leader with 25 years of experience helping organizations drive measurable outcomes across demand marketing, marketing technology, marketing planning, marketing operations, and revenue operations. Known for her proactive mindset and sharp analytical skills, Laura excels at bringing clarity and structure to complex challenges, connecting the dots across teams, tools, and processes to unlock efficiency, scalability, and impact.

At Forrester, Laura partners with B2B marketing operations, revenue operations, PMO leaders, and chiefs of staff to the CMO or CRO to optimize and orchestrate core processes across the marketing and sales lifecycle. Her expertise spans aligned revenue planning and budgeting, integrated marketing planning and investment, campaign and program design, centers of excellence, operating models, organizational structure, and team capabilities. She brings deep experience in process optimization, helping clients design disciplined, scalable workflows that improve performance, streamline operations, and accelerate business outcomes. Laura is also a recognized expert in demand and ABM strategy, having authored extensive research on how to design, build, and execute high-performing campaigns and programs. Her guidance on lead and opportunity, management, waterfall optimization, and performance measurement helps clients improve operational rigor and drive growth.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
September 22nd, 2026 3:00 PM - 4:00 PM Webinar

2027 Budget Planning For B2B Sales, Marketing, And Revenue Operations Leaders

As 2027 approaches, it's time to think about where to focus your resources and investments for maximum impact. Join Forrester's Revenue Operations analysts as they discuss what the coming year will hold for B2B businesses. They highlight specific challenges operations leaders should anticipate and offer recommendations to help you shape your investment decisions. Get answers to your questions about how these changes will affect your organization.Key takeaways: Learn how marketing and sales are allocating their budgets today — and how they expect that to change.Hear Forrester's recommendation for specific areas where go-to-market operations teams should increase and adjust investment levels.Target audience level: all levels
November 12th, 2026 4:30 PM - 5:30 PM Peer Discussions

Revenue Growth & Operations Leaders Peer Discussion

Revenue operations leaders play a critical role in aligning strategy, processes, data, technology, and performance management across the revenue engine. Whether coordinating planning and budgeting, optimizing go-to-market processes, improving data quality and governance, maximizing technology investments, designing operating models, or delivering actionable insights to the business, leaders in this role share a common objective: creating greater alignment across the customer lifecycle to drive growth and improve business outcomes.This quarterly peer discussion brings together revenue and operations leaders to exchange perspectives, compare approaches, and learn from one another’s experiences. Facilitated by a Forrester expert, each session focuses on a timely area of interest while creating space for candid conversation, practical problem-solving, and the sharing of lessons learned among peers facing similar challenges. Discussions may explore topics such as planning, process optimization, measurement, data orchestration, technology strategy, change management, organizational design, AI adoption, and cross-functional alignment, depending on the priorities most relevant to participants.This peer discussion will explore how AI is redefining revenue operations.This conversation will be hosted by Cristina De Martini and Laura Cross and will include open discussion with participants, so please bring your questions, experiences, and perspectives to share with the groupQuestions For Discussion: Which traditional RevOps responsibilities are already being impacted by AI in your organization, and how is that changing expectations of the RevOps team?Who owns AI governance across your go-to-market organization today, and what role should RevOps play in establishing decision rights, guardrails, and accountability?What new skills, talent profiles, or organizational capabilities will RevOps leaders need over the next three years to lead AI-enabled go-to-market transformation?