Laura Koetzle

VP, Group Director

Laura leads the research organization that serves infrastructure and operations (I&O) professionals, security and risk (S&R) professionals, and sourcing and vendor management professionals. Her team's research agenda encompasses designing, building, operating, securing, and sourcing the systems, technologies, and processes that firms need to win, serve, and retain customers.

Now Tech: Digital Intelligence Technologies, Q2 2021
Report
June 4th, 20216 min read

Digital intelligence (DI) solutions allow firms to collect, integrate, and manage digital customer interaction data; process and analyze data to generate actional insights; and automate the continuous improvement of digital experiences. We've identified f

James McCormick

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.