Nolan Greenup

Data Scientist

As a data scientist on the Forrester Customer Experience Index (CX Index™) team, Nolan works with customer insights, marketing, and customer experience (CX) professionals to evaluate and improve their company's CX quality. He uses advanced statistical modeling and machine learning techniques to help clients prioritize the key drivers of CX quality that will have the largest impact on customer loyalty and drive incremental revenue growth.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research