Oliwia Berdak

VP, Research Director

Oliwia is a vice president and research director in Forrester’s financial services practice. She leads a team of analysts focused on the impact of technology on customer behaviors and expectations and financial firms’ business models. Her personal area of coverage includes digital disruption and digital innovation in financial services, including fintech and insurtech startups. She helps digital leaders respond to these challenges and adapt their companies for the digital age. During her five years with Forrester, she has worked with numerous clients to develop their business and innovation strategies.

Oliwia is routinely sought after to speak at global industry events including EFMA’s Congress, Finovate, and the Mobile World Congress and to comment for American Banker, Bloomberg, the Financial Times, and Finextra. She has also been recognized as one of the “Rising Stars” in the European Digital Financial Services Power 50 and Rising Stars 2016.

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Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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January 10th, 2022 11:00 a.m. - 12:00 p.m. Webinar

Insurance Predictions 2022

Insurers continue to face pressure from persistently low interest rates, dramatic climate events, and spiking cybercrime. This webinar outlines Forrester’s key industry predictions that will shape insurance in 2022. This conversation goes beyond the published predictions report, featuring insights from lead analysts Jeffery Williams, Ellen Carney, and Oliwia Berdak. Key takeaways: Learn what market forces drove our 2022 predictions. Understand how environmental, social, and governance (ESG) credentialing will factor into insurance sector strategy. Gain insight on the roles that climate change and increasing cyber threat will play in shaping the insurance landscape of tomorrow. Investors continue to funnel capital into digital insurance platforms. Learn why this is important and how it will affect insurance distribution. Target audience level: all levels
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January 11th, 2022 9:00 a.m. - 10:00 a.m. Webinar

Banking Predictions 2022

With the global economy recovering faster than expected and markets soaring, banks have had a good year in 2021. In 2022, leading banks will embrace a future fit technology strategy and double down on innovation to compete and survive in an increasingly unpredictable, post-pandemic world. This webinar explores Forrester’s banking predictions in 2022. Key takeaways: In 2022, we anticipate that banks will: Ramp up their spending on technology, talent, and fintech to accelerate their end-to-end digital transformation. Compete on sustainable product launches, while a string of sustainable finance regulations and taxonomies help reduce greenwashing. Push the boundaries of open finance, exploring anything-as-a-service (XaaS) business models and joining the race to build the world’s next lifestyle super app. Target audience level: intermediate
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