Recent Research
Application development professionals should use this report to understand the value they can expect from a process mining, modeling, and documentation provider and to select one based on size and functionality.
The democratization of development is led by low-code, digital process automation, collaborative work management, and citizen developer services.
Read this report for information on how to best position process optimization and automation within your organization.
This report lays out the responsibility of a unified coordination function for outbound communication to ensure that brands don’t ruin customer experiences through poorly executed messaging programs.
This research analyzes why and how businesses must orchestrate their mobile messaging to create consistent, helpful experiences for their customers.
Businesses should use the data "exhaust" from digital process automation (DPA) solutions to dramatically improve customer experiences, giving customers greater peace of mind or timely nudges to take action. Poorly executed, however, notifications can ruin
Research Coverage
Planned Research
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
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