Ryan Skinner

Principal Analyst

Ryan primarily contributes to Forrester's offerings for B2C marketing professionals. He analyzes how marketers should pivot from campaign- and channel-focused strategies to content- and customer-focused ones. In this context, Ryan leads Forrester’s research on content marketing, content strategy, customer engagement, and content intelligence for marketers.

This work has naturally led into other areas of focus, such as agile marketing, customer experience, native advertising, and brand narratives. In workshops, speeches, and consulting assignments, Ryan has advised large consumer brands in the US and Europe on their efforts to engage with customers across channels. Further, he advises marketing leaders on a variety of technology and service provider decisions that relate to content and customer engagement.

Ryan is the thought leader for Forrester’s cross-disciplinary team researching content-related topics, and he takes part in a similar group researching personalization initiatives.

The Forrester Tech Tide™: Creative Technologies, Q2 2021
Report
May 24th, 20219 min read

Creative technology is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in creative technologies, companies are evaluating and adopting a range of contributing technologies. This Forrester

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