Ryan contributes to Forrester’s research for marketing leaders and sustainability leaders and to its practice for financial services firms. He has published extensive research on how large companies should manage content at scale and support omnichannel customer experiences. He also does research on communications and sustainability, as well as the skills and structure that make for effective marketing teams.
Part of Ryan’s research remit includes coverage of the environmental, social, and governance (ESG) space and how this impacts the strategies and practices of both financial services firms and public companies. He contributes to Forrester’s cross-disciplinary research teams on sustainability, content, and trust.