Stephanie Balepogi

Program Manager, CX Index

As a program manager, Stephanie facilitates the relationships between Forrester's Customer Experience Index (CX Index™) team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty, and it delivers actionable insights to improve customer experience and revenue.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.