Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.
The rules of engagement are changing and forcing CIOs to rethink budgets, technology architecture, risks leverage, and innovation adoption.
This report provides EA pros with a reference model framework to align technology investments by collaborating with marketing executives.
This report provides marketing executives with a reference model framework for aligning technology investments by collaborating with EA pros.
Tiger teams apply the principles of business architecture for operational crisis management and technology optimization opportunities.
AI’s rapid evolution demands a secure, trusted foundation. This report identifies the top 10 emerging technologies that balance these forces.
ITIL’s influence wanes for IT professionals due to rising certification costs and declining organizational value. Alternatives to ITIL are available.
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
