Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.
AI’s rapid evolution demands a secure, trusted foundation. This report identifies the top 10 emerging technologies that balance these forces.
ITIL’s influence wanes for IT professionals due to rising certification costs and declining organizational value. Alternatives to ITIL are available.
In our evaluation of climate risk analytics software providers, we researched, analyzed, and scored the most significant ones.
AI-powered CRM increases front-office productivity, delivers great customer experience, and accelerates innovation — all of which impact customer retention and revenue.
Organizations looking to improve performance must shift from capturing and qualifying leads to identifying and engaging multiple buying group members.
Become an intelligent healthcare organization by reimagining workflows and infusing clinical intelligence throughout your enterprise.
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.
