Veronica Iles is a senior consultant for the Total Economic Impact™ practice at Forrester. In this role, she works with technology clients to demonstrate and justify the return on investment and business value of technology based on the costs, benefits, flexibility, and risk associated with specific investments. Veronica has worked with a variety of clients and technologies, including security, e-commerce, software as a service (SaaS), platform as a service (PaaS), and martech.