Yi Qin is a senior consultant in Forrester’s Asia Pacific Strategy Consulting practice. During her five years with Forrester, Yi Qin has led various CX strategy, custom research, and analytics projects for clients across multiple industries and geographies, with a key focus in the financial services and insurance (FSI) sector.​

Yi Qin also has vast experience in leading both virtual and in-person training workshops, as well as delivering public-facing presentations and speeches across a broad range of CX and technology-related topics.