Andrew Bartels

Vice President, Principal Analyst serving CIOs

Andy is a member of Forrester's Business Technology Futures team, which serves CIOs and their business partners by predicting the long-term business impact of information technology. His research focus is on smart computing and analytics and tech-driven business transformation, analyzing the shifting economics of the industry, including spending, budgeting, and the influence of macroeconomic trends.

He also researches the growing customization of IT systems for industry-specific applications, especially in the utilities, energy, and professional services sectors. He is also a thought leader in the sourcing and procurement technology markets.

Previous Work Experience

Andy has extensive experience in the technology market and in strategic planning, both as an analyst and a practitioner in the business world. He came to Forrester through its acquisition of Giga Information Group in 2003, where he had worked as a vice president and research leader since 1998. Prior to joining Giga, Andy held a variety of vice president positions at American Express in the chairman's office, technologies, strategic planning, and re-engineering. Before joining American Express, Andy worked as an economist, writer, and editor for various organizations, including Shearson Lehman Brothers; the US House of Representatives' Committee on Banking, Finance, and Urban Affairs; and the Council on Wage and Price Stability in the Executive Office of the President.

Andy has been a regular participant in Forrester's IT Forum conferences, delivering keynote addresses in 2006 and 2007 with colleagues on the future of software. He has also been a recurring presenter at Conference Board conferences on eProcurement and eSourcing. He has been quoted in leading business and technology publications, including BusinessWeek, The Economist, The New York Times, and The Wall Street Journal.

Education

Andy earned a B.A. in philosophy from Haverford College and a Ph.D. in history from Johns Hopkins University.

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8 results in Reports

  • Claire Schooley
  • Customer Experience Management
  • For Application Development & Delivery Professionals

    Report:Create A Learning Culture To Jumpstart Employee Development

    Good Content Won't Make The Cut Without A Supportive Environment

    Employee learning is an expected component of most corporate organizational development programs, either as classroom learning or a blend of classroom and online courses. But organizations are slow...

    • Downloads: 107
  • For Application Development & Delivery Professionals

    Report:Customer-Obsessed Firms Need To Unify Their Workforce Strategies

    Serve And Retain Customers More Effectively By Focusing On Skills, Not On Permanent And Contingent Worker Classifications

    Companies have traditionally kept their contingent and permanent workforce strategies separate. Human resources (HR) departments focused on permanent employees —recruiting, hiring, onboarding,...

    • Downloads: 139
  • For CIO Professionals

    Report:CIOs: Master The Hiring Game

    Technology Candidates Are In High Demand

    Technology and social media have dramatically changed high-tech recruiting. The combination of a hot job market, mobile devices, company websites, job boards, and other factors has deluged employers...

    • Downloads: 65
  • For Application Development & Delivery Professionals

    Report:New Technologies Reshape Traditional Recruiting Practices

    Companies must carefully evaluate potential new hires in order to create a workforce with high employee engagement. However, the process of attracting, identifying, and selecting candidates has taken...

    • Downloads: 137
  • For Application Development & Delivery Professionals

    Report:Implement Essential Change Management Practices To Improve Digital Experience Delivery

    Continuous Improvement: The Digital Experience Delivery Playbook

    So, you've finished your first major digital experience project: You've launched the app, modernized the website, and integrated your digital experience technologies. How do you make sure that you...

    • Downloads: 281
  • For Application Development & Delivery Professionals

    Report:Transform Strategic Processes For Talent Management And Employee Engagement

    This report enables application development and delivery (AD&D) professionals, CIOs, and their HR business partners to maximize the value of talent throughout the enterprise. The strategic components...

    • Downloads: 1038
  • For CIO Professionals

    Report:Brief: Understand Job Seekers' Challenges In Order To Succeed In Hiring

    Although the tech employment market is hot, standing out amidst the noise generated by social media, job boards, and recruiting services is a challenge to tech pros seeking a new job. This report...

    • Downloads: 54
  • For Application Development & Delivery Professionals

    Report:Brief: People And Talent Applications Will Promote Engagement And Performance In 2015

    Processes and strategies for people and talent are evolving quickly as companies learn how to harness disruptive new technologies. A decade ago, companies viewed their people and talent management...

    • Downloads: 103