Bill   Martorelli

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli

Principal Analyst Serving Infrastructure & Operations Professionals

Bill serves Infrastructure & Operations (I&O) Professionals with primary research responsibility for services sourcing and management across applications, infrastructure, and cloud management domains. Bill also advises I&O pros about successful digital transformation, cloud migration strategies, and vendor selection across the spectrum of outsourcing opportunities.

Previous Work Experience

Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting.

Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993.

Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post.

Education

Bill earned a B.S. in speech from Northwestern University.

Bill Martorelli's Research

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  • For Infrastructure & Operations Professionals

    REPORT: Develop Cloud Metrics Using The Balanced Scorecard

    Performance Management: The Cloud Computing Playbook

    September 11, 2019 Lauren E. Nelson, Bill Martorelli

    It's essential to craft and measure the right metrics for your cloud strategy, but doing so in business terms is probably unnatural for your technology team. Leading technology organizations use Kaplan's and Norton's Balanced Scorecard (BSC) method, which helps infrastructure and operations (I&O) pros select metrics that demonstrate business value, then implement and measure these metrics. This report tells I&O pros how they can apply the BSC methodology to improve their organization's cloud computing performance and operational maturity. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to factor in developments and changes in cloud computing that influence metrics and measurement.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Cloud Maturity

    Assessment: The Cloud Computing Playbook

    September 5, 2019 Lauren E. Nelson, Bill Martorelli

    Cloud is no longer an option — it's inevitable. But cloud strategies differ extensively based on the context of your organization and investments. Drivers such as industry, risk tolerance, and preparation dictate your implementation pace and scope and the technologies you need, yet every cloud strategy shares key foundational activities. This report guides you through our cloud maturity assessment so you can gauge where your firm is on its cloud journey and discover which core competencies you need to strengthen or develop to enable your pragmatic cloud reality. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Application Modernization And Migration Services, Q3 2019

    The 14 Providers That Matter Most And How They Stack Up

    July 16, 2019Bill Martorelli

    In our 26-criterion evaluation of application modernization and migration services providers, we identified the 14 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM Systems, HCL Technologies, IBM, Infosys, LTI, NTT DATA, Slalom, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

  • For Infrastructure & Operations Professionals

    REPORT: Use Modernization And Migration Services To Speed Your Cloud Migration

    Here's How To Evaluate The New Market For Application Modernization Services

    June 4, 2019Bill Martorelli

    Cloud migration, an important steppingstone for digital transformation, is driving infrastructure and operations (I&O) leaders to take a new look at their modernization strategies. Today's modernization landscape has shifted from a focus on proprietary platforms and language translation services to a new model in which modernization increasingly serves the cause of cloud migration. The line is blurring between traditional service offerings and the way in which they're delivered. This report will help I&O leaders choose their modernization and migration services and suppliers carefully.

  • For Infrastructure & Operations Professionals

    REPORT: Get The Most Out Of IoT-Connected Business Operations Services Engagements

    Insights From The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018

    April 23, 2019 Michele Pelino, Bill Martorelli

    The market for internet-of-things (IoT) professional services is robust but immature. Consequently, technology stakeholders driving connected business operations initiatives must sift through services firm options to identify which can best help them. This report surfaces insights derived from discussions with 14 participating suppliers and 29 customer references from "The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018." It will help infrastructure and operations (I&O) leaders with the challenges and opportunities associated with IoT engagements and how they're evolving.

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