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Danny Mu

Principal Analyst

Danny Mu serves CIO professionals, focusing on emerging technologies like artificial intelligence, big data, cloud, and the internet of things (IoT). His research provides practical advice to CIOs and technology executives on harnessing the power of these emerging technologies to optimize digital customer experience and digital operational excellence.

Previous Work Experience

Danny has over 10 years of experience in information technology as an investor, strategist, consultant, architect, manager, and academic researcher. Before joining Forrester, he was an SVP of China at Recruit Strategic Partners, the venture capital arm of Recruit Holdings, where he invested in innovative startups in enterprise services and helped the portfolio's startups in AI, big data, and IT architecture. Danny also worked as an executive leader in Lenovo's CIO organization, where he led the development of innovation strategy and deployed innovation projects for Lenovo's global supply chain. Prior to this, Danny worked at IBM as a technical architect, providing consulting and deployment services to finance and telecom customers on big data, private cloud, high-performance computing, and other enterprise infrastructure.

Education

Danny holds a PhD, MA, and BA in computer science from Tsinghua University.

Danny Mu serves CIO professionals, focusing on emerging technologies like artificial intelligence, big data, cloud, and the internet of things (IoT). His research provides practical advice to CIOs and technology executives on harnessing the power of these emerging technologies to optimize digital customer experience and digital operational excellence.

Previous Work Experience

Danny has over 10 years of experience in information technology as an investor, strategist, consultant, architect, manager, and academic researcher. Before joining Forrester, he was an SVP of China at Recruit Strategic Partners, the venture capital arm of Recruit Holdings, where he invested in innovative startups in enterprise services and helped the portfolio's startups in AI, big data, and IT architecture. Danny also worked as an executive leader in Lenovo's CIO organization, where he led the development of innovation strategy and deployed innovation projects for Lenovo's global supply chain. Prior to this, Danny worked at IBM as a technical architect, providing consulting and deployment services to finance and telecom customers on big data, private cloud, high-performance computing, and other enterprise infrastructure.

Education

Danny holds a PhD, MA, and BA in computer science from Tsinghua University.

Danny Mu's Most Recent Research

Research

Now Tech: Industrial Internet-Of-Things Software Platforms, Q3 2021

Forrester's Overview Of 33 Industrial IoT Software Platform Providers
July 16th, 2021 | Paul Miller , Danny Mu , Michele Pelino

You can use industrial internet-of-things (IoT) software platforms to bring data from the physical world into the digital world, reduce barriers between...

6 min read
Research

Case Study: Ping An Group's Future-Fit Technology Strategy Drives Customer Obsession

May 27th, 2021 | Danny Mu

Ping An Insurance, a leading financial services firm and member of the Fortune Global 500, developed a future-fit technology strategy to accelerate customer...

10 min read
Research

From Industrial IoT Software Platform To Digital Industrial Platform

Combine Data From IoT Sensors With Signals From Across The Connected Enterprise To Deliver Sustainable Customer Value
April 29th, 2021 | Paul Miller , Danny Mu , Michele Pelino

Industrial internet-of-things (IoT) software platforms support digitization of industrial processes in asset-intensive industries such as manufacturing...

8 min read
Research

Manufacturing Business Model Innovation Begins With The Customer

Chinese Manufacturers Embrace The C2M Model To Achieve Customer Obsession
April 1st, 2021 | Danny Mu , Guannan Lu

Manufacturing firms must transform their linear R&D and marketing-driven manufacturing models to become customer-obsessed. New customer-to-manufacturer...

8 min read
Research

Forrester's Public Cloud Buying Guide, 2021

Infrastructure Differences Matter To Few — Focus On Global Availability Of Innovative Services
March 8th, 2021 | Lee Sustar , Charlie Dai , Sam Higgins

In 2020, Forrester published a series of Forrester Wave™ vendor evaluations for public cloud. We researched, analyzed, and scored public cloud platform...

7 min read