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Gene Leganza

VP, Research Director

Gene leads a team of analysts that provides research and advisory services that address the needs of Customer Insights and Enterprise Architecture professionals. His team focuses on data management and governance strategies and technologies, as well as building and optimizing the insights-driven enterprise.

Previously, Gene was a senior analyst on the Enterprise Architecture team, focusing on information strategy and architecture with a particular concentration on the insights-driven cultures and their impact on business processes, organizational structures, and technology strategy. He continues to help clients address their information strategy needs and navigate the data management technology and services landscape.

Previous Work Experience

Gene has more than 30 years of IT experience, including enterprise architecture planning, infrastructure architecture, IT management, performance management, capacity planning, product strategy, and application development. Gene came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of infrastructure architecture and capacity planning at John Hancock Financial Services in Boston. Previously, he held senior IT positions at First Data Corporation and Fidelity Investments and development and marketing management positions at leading software firms.

He has published dozens of papers on various topics and has spoken at a variety of conferences in the US and abroad.

Education

Gene earned a B.A. in psychology and music from Wesleyan University in Middletown, Connecticut.

Gene leads a team of analysts that provides research and advisory services that address the needs of Customer Insights and Enterprise Architecture professionals. His team focuses on data management and governance strategies and technologies, as well as building and optimizing the insights-driven enterprise.

Previously, Gene was a senior analyst on the Enterprise Architecture team, focusing on information strategy and architecture with a particular concentration on the insights-driven cultures and their impact on business processes, organizational structures, and technology strategy. He continues to help clients address their information strategy needs and navigate the data management technology and services landscape.

Previous Work Experience

Gene has more than 30 years of IT experience, including enterprise architecture planning, infrastructure architecture, IT management, performance management, capacity planning, product strategy, and application development. Gene came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of infrastructure architecture and capacity planning at John Hancock Financial Services in Boston. Previously, he held senior IT positions at First Data Corporation and Fidelity Investments and development and marketing management positions at leading software firms.

He has published dozens of papers on various topics and has spoken at a variety of conferences in the US and abroad.

Education

Gene earned a B.A. in psychology and music from Wesleyan University in Middletown, Connecticut.

Gene Leganza's Most Recent Research

Research

Build An Insights-Driven Business

The Executive Overview Of The Insights-Driven Business Playbook
December 9th, 2020 | Srividya Sridharan, Gene Leganza

In a hypercompetitive business environment and the post-pandemic world, applying data and analytics at every chance to differentiate products and customer...

4 min read
Research

Organizational Intangibles Will Make Or Break Your Data And Analytics Practice

Vision: The Insights-Driven Business Playbook

Wondering why your insights-driven transformation is not taking off despite the right investments in technology? You're not focusing enough on the intangibles...

12 min read
Research

Research Overview: Data, Analytics, And Insights

Beginner Level: Technology Practices For Insights-Driven Businesses
January 27th, 2020 | Srividya Sridharan, Gene Leganza

There are many data, analytics, and insights technologies that help enterprises unlock the value of their internal and external data. This research overview...

11 min read
Research

Predictions 2020: Customer Insights

Firms Up Their Data And Analytics Game In Pursuit Of Better Customer Understanding

Insights-driven firms outperform their peers. And in an age when what customers think — and do — matters more than any other factor, the gold rush to customer...

5 min read
Research

Here's What You Missed At Forrester's 2018 Data Strategy & Insights Forum

The Best Advice From Data And Insights Leaders On How To Build An Insights-Driven Business

Being a data, analytics, and insights leader is not an easy job. Forrester's inaugural Data Strategy & Insights Forum brought business and technology leaders...

11 min read