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Glenn O'Donnell

VP, Research Director

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Glenn leads the team researching automation, data center technologies, networking, the internet of things (IoT), and edge computing. He is widely regarded as a top thought leader in technology development and operations, automation, and the broader social implications of technology evolution. His own current research themes focus on technology dependability, automating operations in IT and beyond, technology provider viability, and 5G wireless issues. He revels in fighting the status quo and finding comfort outside his comfort zone.

Previous Work Experience

Glenn has been a technology innovator since 1980. Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. He spent two decades in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn leads the team researching automation, data center technologies, networking, the internet of things (IoT), and edge computing. He is widely regarded as a top thought leader in technology development and operations, automation, and the broader social implications of technology evolution. His own current research themes focus on technology dependability, automating operations in IT and beyond, technology provider viability, and 5G wireless issues. He revels in fighting the status quo and finding comfort outside his comfort zone.

Previous Work Experience

Glenn has been a technology innovator since 1980. Prior to joining Forrester, Glenn was a major force in transforming EMC's resource management software business as a marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. He spent two decades in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and, finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Education

Glenn studied electrical engineering at Lincoln Technical Institute and computer science at Moravian College.

Glenn O'Donnell's Most Recent Research

Research

Master Automation And Software To Transform Your Infrastructure

Executive Overview: The Infrastructure Transformation Playbook
February 26th, 2021 | Glenn O'Donnell

Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations...

6 min read
Research

Automation Drives The I&O Industrial Revolution

Vision: The Infrastructure Transformation Playbook
February 9th, 2021 | Glenn O'Donnell

A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform...

14 min read
Research

The Roadmap For Delivering Customer-Obsessed IT Transformation

The Strategy Report In The IT Transformation Playbook

To deliver on the promise of customer obsession, firms must use a future fit technology strategy. As a CIO, CTO, or other key technology leader, you need...

11 min read
Research

Transform IT To Deliver A Future Fit Tech Strategy

The Vision Report In The IT Transformation Playbook

Companies spent heavily on IT and digital transformation in the 2010s, but with disappointing results. Forrester's Customer Experience Index™ (CX Index)...

16 min read
Research

Research Overview: Infrastructure Technology For 2020

Landscape: The Infrastructure Transformation Playbook
February 14th, 2020 | Glenn O'Donnell, Lauren Nelson

Technology infrastructure at the heart of your business is changing dramatically. The new cornucopia of technology options poses an intensified challenge...

14 min read