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Gordon Barnett

Principal Analyst

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a PhD in business administration (specializing in consumer behavior in e-commerce) from Northcentral University; an MBA from Huron University; an MA in finance (specializing in M&A) from London Business School; and a BA (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon serves CIOs, focusing on the best practices for business, technology, and enterprise architecture transformation. He is a recognized expert in helping companies use enterprise architecture, strategy, governance, and organizational design to address their current and future business challenges in the age of the customer.

Previous Work Experience

Gordon came to Forrester with more than 35 years of business and technology management experience in financial services, telecommunications, information technology, and governmental organizations. Prior to Forrester, Gordon served in various roles including CIO, CTO, chief architect, and business unit general manager.

Education

Gordon has a PhD in business administration (specializing in consumer behavior in e-commerce) from Northcentral University; an MBA from Huron University; an MA in finance (specializing in M&A) from London Business School; and a BA (first-class honors) from Kingston University in the UK. Gordon is also an ACCA accountant.

Gordon Barnett's Most Recent Research

Research

Design Dynamic Interaction Patterns So Your IT Operating Model Can Adapt To Demand

Communication, Collaboration, Cooperation, Continuity, And Coordination Drive High-Performing IT Operating Models
May 11th, 2021 | Gordon Barnett , Bobby Cameron

Tech executives must adapt to constantly changing realities in the era of customer obsession and digitalization. They find that traditional IT operating...

8 min read
Research

High Performance Requires The Right IT Operating Model

Future Fit Companies Start With The Customer
May 10th, 2021 | Gordon Barnett

Outmoded IT operating models struggle to support and enable businesses serving today's dynamic customer demands. Technology executives must rethink the...

6 min read
Research

The State Of Business Architecture In 2021 — The Rise Of Business SMEs

Experience, Organization, And People Architects Become More Prominent
May 5th, 2021 | Gordon Barnett

Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Our research...

7 min read
Research

The State Of EA 2021: The EA Ecosystem Is Maturing, Leading To An Increased Business Focus

Landscape: The EA Practice Playbook
May 4th, 2021 | Gordon Barnett

According to Forrester's Q1 2021 Global State Of Enterprise Architecture Survey, enterprise architecture (EA) leaders are taking a more collaborative approach...

8 min read
Research

Optimize The Location Of Your Operating Units To Deliver Maximum Value To Your Stakeholders

Balance Local, Regional, And Global Locations For Maximum Effect
April 30th, 2021 | Gordon Barnett , Bobby Cameron

Technology executives must adapt to constantly changing realities in the era of customer obsession and digitalization — traditional IT operating models...

7 min read