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Nick Monroe

Researcher

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Nick is a researcher serving CMOs. His research focuses on the intersection of marketing, branding, and culture. He is also interested in the future of work, employee experience, and agency best practices.

Previous Work Experience

Nick is currently finishing his PhD in sociology at Brandeis University, where he studies culture, race, and education. Prior to coming to Forrester, Nick worked as a consultant serving educational institutions and social service organizations. He has also taught undergraduate sociology courses at Brandeis and Northeastern University.

Education

Nick holds a BA from Oberlin College and will defend his dissertation for a PhD in sociology from Brandeis University in 2020.

Nick is a researcher serving CMOs. His research focuses on the intersection of marketing, branding, and culture. He is also interested in the future of work, employee experience, and agency best practices.

Previous Work Experience

Nick is currently finishing his PhD in sociology at Brandeis University, where he studies culture, race, and education. Prior to coming to Forrester, Nick worked as a consultant serving educational institutions and social service organizations. He has also taught undergraduate sociology courses at Brandeis and Northeastern University.

Education

Nick holds a BA from Oberlin College and will defend his dissertation for a PhD in sociology from Brandeis University in 2020.

Nick Monroe's Most Recent Research

Research

Everyone Benefits When Data Ethics And Diversity, Equity, And Inclusion (DEI) Converge

May 20th, 2021 | Fatemeh Khatibloo , Nick Monroe

Data ethics and diversity, equity, and inclusion (DEI) are increasingly critical issues for organizations. In research conducted for our Forrester Wave™...

9 min read
Research

The Forrester Wave™: Customer Database And Engagement Agencies, Q1 2021

The Eight Providers That Matter Most And How They Stack Up
February 8th, 2021 | Fatemeh Khatibloo , Nick Monroe

In our 29-criterion evaluation of customer database and engagement agencies, we identified the eight most significant — Acxiom, Bond Brand Loyalty, Epsilon...

12 min read
Research

Research Overview: Corporate Values

A CMO's Guide To Bringing Corporate Values To Life
September 4th, 2020 | Emily Collins , Sarah Dawson , Nick Monroe

Values-based consumers and employees are a dominant force in today's market. Companies that acknowledge those values and authentically embrace their own...

9 min read
Research

The Demand For Racial Equity Is Forcing A Brand Strategy Rethink

Vision: The Brand Experience Playbook
August 12th, 2020 | Dipanjan Chatterjee , Nick Monroe

In June, protests against police brutality broke out, sparking a sweeping movement and reevaluation of racial justice in the US and elsewhere. Brands...

10 min read
Research

Case Study: Navy Federal Credit Union's Great Employee Experience Drives Great CX

The Success Secrets Behind The Leading Company In Forrester's Customer Experience Index
March 17th, 2020 | Keith Johnston , Nick Monroe

Being a repeat leader in Forrester's Customer Experience Index (CX Index™) makes you a company that others want to learn from and emulate. So how does...

10 min read