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Sam Higgins

Principal Analyst

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Sam's professional engagements in the private sector, as well as state and federal government, assist him in addressing the unique technology challenges found in diverse industries such as financial services, healthcare, education, transportation, and mining.

Sam's research focuses on business and IT alignment, CMO and CIO collaboration, and the employee experience for IT teams and technology leaders as well as local and regional adoption of emerging technology and digital transformation. Sam specializes in delivery of advisory to clients in Australia and near-shore English-speaking markets across Asia Pacific.

Previous Work Experience

Sam has 20-plus years of strategic and tactical experience in the application of information and communications technology (ICT) to achieve modern digital business outcomes for large, complex organizations.

Through his senior leadership roles in management and technology consulting, Sam has developed a strong capability in the delivery of strategies, roadmaps, and investment plans. This capability is supported by extensive knowledge of contemporary ICT markets gathered through data-driven industry research at leading business advisory firms, including recent experience advising on emerging trends such as operational technology, digital transformation, artificial intelligence, and data science.

Education

Sam holds a Bachelor of Business in information systems with a specialized minor in marketing from Charles Darwin University and was a contributing author of the book Service Orientation: Winning Strategies and Best Practices, published in 2006 by Cambridge University Press.

Sam's professional engagements in the private sector, as well as state and federal government, assist him in addressing the unique technology challenges found in diverse industries such as financial services, healthcare, education, transportation, and mining.

Sam's research focuses on business and IT alignment, CMO and CIO collaboration, and the employee experience for IT teams and technology leaders as well as local and regional adoption of emerging technology and digital transformation. Sam specializes in delivery of advisory to clients in Australia and near-shore English-speaking markets across Asia Pacific.

Previous Work Experience

Sam has 20-plus years of strategic and tactical experience in the application of information and communications technology (ICT) to achieve modern digital business outcomes for large, complex organizations.

Through his senior leadership roles in management and technology consulting, Sam has developed a strong capability in the delivery of strategies, roadmaps, and investment plans. This capability is supported by extensive knowledge of contemporary ICT markets gathered through data-driven industry research at leading business advisory firms, including recent experience advising on emerging trends such as operational technology, digital transformation, artificial intelligence, and data science.

Education

Sam holds a Bachelor of Business in information systems with a specialized minor in marketing from Charles Darwin University and was a contributing author of the book Service Orientation: Winning Strategies and Best Practices, published in 2006 by Cambridge University Press.

Sam Higgins's Most Recent Research

Research

The Forrester Wave™: Salesforce Consulting Partners In Asia Pacific, Q2 2021

The 14 Providers That Matter Most And How They Stack Up
June 15th, 2021 | Sam Higgins , Liz Herbert

In our 23-criterion evaluation of Salesforce consulting providers in Asia Pacific (APAC), we identified the 14 most significant ones — Accenture, Capgemini...

20 min read
Research

Now Tech: Salesforce Consulting Partners In Asia Pacific, Q1 2021

Forrester's Overview Of 31 Salesforce Consulting Partners
March 19th, 2021 | Sam Higgins

You can use Salesforce consulting partners to redesign your business with Salesforce technology, implement Salesforce products faster, and drive change...

4 min read
Research

Forrester's Public Cloud Buying Guide, 2021

Infrastructure Differences Matter To Few — Focus On Global Availability Of Innovative Services
March 8th, 2021 | Lee Sustar , Charlie Dai , Sam Higgins

In 2020, Forrester published a series of Forrester Wave™ vendor evaluations for public cloud. We researched, analyzed, and scored public cloud platform...

7 min read
Research

Future Jobs: Australia's Automation Dividends And Deficits, 2020 To 2030

A Future Of Jobs Series Report
February 22nd, 2021 | Sam Higgins , Satish Meena , J. P. Gownder

While the advent of AI and robotics will inevitably lead to job losses or automation deficits, these forces will affect different occupations at different...

10 min read
Research

The State Of Digital Transformation In Malaysia

Service Providers Are Helping Malaysian Firms Catch Up
January 7th, 2021 | Achim Granzen , Sam Higgins

Less than half of services decision-makers in Malaysia say that their firms are currently implementing or expanding their digital transformation; a further...

1 min read