Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
February 24, 2017 | Nigel Fenwick
February 7, 2017 | Dan Bieler
January 30, 2017 | Paul Miller
January 25, 2017 | Frederic Giron
Healthcare Payers' Digital Role Reaches Far Beyond Web And Mobile
February 23, 2017 | Bobby Cameron
Healthcare payers in the age of the customer must contend with a major amount of business whiplash, more so than players in almost any other industry. Today's massive upheaval brings opportunities...
Business Case: The CIO Digital Business Transformation Playbook
February 22, 2017 | Dan Bieler
CIOs' digital transformation investments are ultimately about business survival through disruption. Such investments directly affect customer expectations and go beyond the traditional ROI. The scope...
Privacy, Public Cloud...
Spend Analysis, eProcurement & eSourcing...
May 9, 2017 - May 10, 2017
March 14, 2017
March 15, 2017