Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
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May 18, 2015 | Steven Peltzman
May 16, 2015 | Nigel Fenwick
May 3, 2015 | Dan Bieler
April 29, 2015 | Nigel Fenwick
But They Won't Be Ready To Meet CIOs' Needs In 2015, So CIOs Still Need Specialist IoT Software Platforms
May 14, 2015 | Frank E. Gillett
The Internet of Things (IoT) holds great potential for transforming customer experiences and improving business operations. In our recent IoT software platforms report, we touched on the forthcoming...
July 13, 2019 | Enza Iannopollo
The Internet of Things (IoT) is disrupting every business, whether it's through the latest connected wearable devices or sensors digitizing traditional processes. As a result, firms must learn to...
Business Intelligence, Analytics Applications...
Enterprise Mobility, Tech Sector Economics...
Management & Organization, Architecture & Technology Strategy...
June 2, 2015 - June 3, 2015
May 28, 2015
June 2, 2015