Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
July 18, 2016 | Paul Miller
July 13, 2016 | Andrew Bartels
July 11, 2016 | Travis Wu
Digital Transformation Initiatives Are Accelerating The Maturation Of The Market
July 27, 2016 | Frank Liu
Chinese CIOs are increasingly turning to public cloud services to fuel digital transformation at their firms but face challenges in choosing appropriate and trusted providers as strategic partners...
Insights-Driven Businesses Will Steal $1.2 Trillion In 2020 — It's Time To Join Them
July 27, 2016 | Brian Hopkins
A new kind of company — we call them insights-driven businesses — has formed. These firms use data, analytics, and software in closed, continuously optimized loops to differentiate and compete. By...
IT Services, Application Outsourcing...
Planning & Fulfillment, Business Process Management (BPM)...
Architecture & Technology Strategy, Organization...
September 12, 2016
September 19, 2016
September 26, 2016