Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
October 7, 2015 | Tim Sheedy
October 7, 2015 | Steven Peltzman
October 6, 2015 | Jennifer Belissent, Ph.D.
October 2, 2015 | Peter Burris
Better Growth Outside The Eurozone Than Within
October 9, 2015 | Andrew Bartels
Will Europe's modest economic expansion strengthen or go into reverse? Will China's economic slowdown and the ongoing geopolitical conflict with Russia put a dent into European exports? What will...
For GE, Software And Analytics Are The Secret Sauce To Become Customer-Obsessed
October 9, 2015 | John C. McCarthy
GE recently hosted Minds + Machines 2015, its fourth annual industrial Internet marketing and customer event. At the event, Chairman and CEO Jeffrey Immelt laid out his vision for the company, how GE...
Network Management, Digital Business...
Digital Business, Customer Experience Management...
Privacy, Public Cloud...
November 2, 2015 - November 4, 2015
October 19, 2015
November 3, 2015