Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
April 18, 2017 | Paul Miller
April 7, 2017 | Nigel Fenwick
April 7, 2017 | Dan Bieler
April 3, 2017 | Dan Bieler
Best Practices For Transforming Culture For Digital Disruption
April 20, 2017 | Nigel Fenwick
Transforming your company's culture for digital disruption is one of the key challenges digital leaders face today. Sharon Cooper, BMJ Publishing Group's (BMJ) chief digital officer (CDO), knew that...
Not "Immutability," But Well-Governed, Tamper-Evident Systems Should Be Your Goal
April 19, 2017 | Martha Bennett
When Accenture first published its proposal for an "editable blockchain," the press release was met with a certain degree of skepticism. After all, isn't immutability supposed to be an essential...
Spend Analysis, eProcurement & eSourcing...
Business Technology (BT)...
Digital Business, Customer Experience Management...
May 9, 2017 - May 10, 2017
May 17, 2017
May 24, 2017