Forrester Research For:
CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.
To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy
February 2, 2016 | Paul Miller
January 30, 2016 | Dan Bieler
January 12, 2016 | Nigel Fenwick
January 11, 2016 | Paul Miller
Process: The CIO Digital Business Transformation Playbook
February 12, 2016 | Nigel Fenwick
As firms expand their digital footprint around the globe, CIOs face a challenge. Different local market teams have wildly varying levels of digital business capability, requiring different levels of...
Landscape: The CIO Digital Business Transformation Playbook
February 12, 2016 | Dan Bieler
Digital businesses need digital ecosystems that support the continuous exchange of information and data to create value. CIOs must understand the complexity of digital ecosystems and learn to create...
Marketing Methods, Management & Organization...
Architecture & Technology Strategy, Organization...
Planning & Fulfillment, Business Process Management (BPM)...
May 10, 2016 - May 11, 2016
March 1, 2016
March 1, 2016