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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The New Breed Of CIO: How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

The Business Technology Agenda Playbook

Lead the digitization of business processes.

CIOs: For Digital Business, "Migration" Cannot Be A Four-Letter Word

The CIO Digital Business Transformation Playbook For 2016

Drive the mobile engagement strategy.

Mobile Becomes A Key Success Imperative For CIOs

Invest in big data technologies and skills.

2016 Tech Budget Benchmarks

CIO Blog

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Latest Research For This Role

Report: Building A Customer-Obsessed BT Strategy For Health Insurers

Healthcare Payers' Digital Role Reaches Far Beyond Web And Mobile

February 23, 2017 | Bobby Cameron

Healthcare payers in the age of the customer must contend with a major amount of business whiplash, more so than players in almost any other industry. Today's massive upheaval brings opportunities...

Report: Build Your Digital Transformation Business Case Around The Customer And Revenue Growth

Business Case: The CIO Digital Business Transformation Playbook

February 22, 2017 | Dan Bieler

CIOs' digital transformation investments are ultimately about business survival through disruption. Such investments directly affect customer expectations and go beyond the traditional ROI. The scope...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: Feedback, Reflections, And Opinions On The Mobile World Congress 2017

March 14, 2017

Webinar: The Promise And Potential Peril Of Artificial Intelligence

March 15, 2017

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