Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:


CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Latest Research For This Role

Report: Now Tech: Public Cloud Development Platforms In China, Q2 2018

Forrester's Overview Of 24 Public Cloud Development Platform Providers In China

April 23, 2018 | Charlie Dai

CIOs in China can use public cloud development platforms to deliver value to customers faster, drive digital innovation with less capital investment, and improve their elasticity and agility for...

Report: Innovation In The Age Of The Customer Requires A Culture Of Diversity And Inclusion

Diversity And Inclusion Become Key Competencies Of Your Innovation Program

April 23, 2018 | Dan Bieler

In the age of the customer, successful organizations innovate and differentiate by boosting diversity and inclusion. This allows them to create an environment where employees feel empowered to voice...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: The US Tech Market Outlook For 2018 And 2019

May 8, 2018

Webinar: Master The Digital Transformation Technology Road Map

May 1, 2018

Webinar: How Digital Twin Can Drive Value For Your Business

May 1, 2018

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