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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: 2015 To 2016 Tech Market Outlook For European Countries

Better Growth Outside The Eurozone Than Within

October 9, 2015 | Andrew Bartels

Will Europe's modest economic expansion strengthen or go into reverse? Will China's economic slowdown and the ongoing geopolitical conflict with Russia put a dent into European exports? What will...

Report: Brief: GE Positions Itself As A Digital Industrial Leader

For GE, Software And Analytics Are The Secret Sauce To Become Customer-Obsessed

October 9, 2015 | John C. McCarthy

GE recently hosted Minds + Machines 2015, its fourth annual industrial Internet marketing and customer event. At the event, Chairman and CEO Jeffrey Immelt laid out his vision for the company, how GE...

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Analysts Serving This Role

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Upcoming Events For This Role


November 2, 2015 - November 4, 2015

Webinar: The Top Technologies Driving The Mobile Mind Shift

October 19, 2015

Webinar: Smart Cities Reach A Coming Of Age: All Systems Go!

November 3, 2015

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