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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The New Breed Of CIO: How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

The Business Technology Agenda Playbook

Lead the digitization of business processes.

CIOs: For Digital Business, "Migration" Cannot Be A Four-Letter Word

The CIO Digital Business Transformation Playbook For 2016

Drive the mobile engagement strategy.

Mobile Becomes A Key Success Imperative For CIOs

Invest in big data technologies and skills.

2016 Tech Budget Benchmarks

CIO Blog

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Latest Research For This Role

Report: Vendor Landscape: The Public Cloud Platform Market Is Consolidating In China

Digital Transformation Initiatives Are Accelerating The Maturation Of The Market

July 27, 2016 | Frank Liu

Chinese CIOs are increasingly turning to public cloud services to fuel digital transformation at their firms but face challenges in choosing appropriate and trusted providers as strategic partners...

Report: The Insights-Driven Business

Insights-Driven Businesses Will Steal $1.2 Trillion In 2020 — It's Time To Join Them

July 27, 2016 | Brian Hopkins

A new kind of company — we call them insights-driven businesses — has formed. These firms use data, analytics, and software in closed, continuously optimized loops to differentiate and compete. By...

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Analysts Serving This Role

  • Frederic Giron

    Frederic Giron

    IT Services, Application Outsourcing...

  • Sharyn Leaver

    Sharyn Leaver

    Planning & Fulfillment, Business Process Management (BPM)...

  • Marc Cecere

    Marc Cecere

    Architecture & Technology Strategy, Organization...

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Upcoming Events For This Role

Forum: CXDC 2016

September 12, 2016

Webinar: Frugal Innovation Supports Customer-Obsessed Innovation

September 19, 2016

Webinar: Mobile Edge Computing Will Be Critical For The Internet Of Things, Distributed Computing, And Blockchain

September 26, 2016

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