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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The New Breed Of CIO: How Digitally Savvy CIOs Obsessed With Customers Will Drive Growth

The Business Technology Agenda Playbook

Lead the digitization of business processes.

CIOs: For Digital Business, "Migration" Cannot Be A Four-Letter Word

The CIO Digital Business Transformation Playbook For 2016

Drive the mobile engagement strategy.

Mobile Becomes A Key Success Imperative For CIOs

Invest in big data technologies and skills.

2016 Tech Budget Benchmarks

CIO Blog

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Latest Research For This Role

Report: Case Study: BMJ Takes On Culture Change As Part Of Its Digital Journey

Best Practices For Transforming Culture For Digital Disruption

April 20, 2017 | Nigel Fenwick

Transforming your company's culture for digital disruption is one of the key challenges digital leaders face today. Sharon Cooper, BMJ Publishing Group's (BMJ) chief digital officer (CDO), knew that...

Report: Don't Dismiss Accenture's Blockchain Redaction Solution — You May Need It One Day

Not "Immutability," But Well-Governed, Tamper-Evident Systems Should Be Your Goal

April 19, 2017 | Martha Bennett

When Accenture first published its proposal for an "editable blockchain," the press release was met with a certain degree of skepticism. After all, isn't immutability supposed to be an essential...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: The 2017-2018 US Tech Market Outlook

May 17, 2017

Webinar: C-Level Executives And Their Role In Tech Purchasing

May 24, 2017

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