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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: The Smart Home Finally Blossoms

Connected Home Activities Will Challenge CIOs To Support Smart Products That Deepen Customer Engagement

July 27, 2015 | Frank E. Gillett

After decades of poorly executed home automation systems and gadgets, startups are taking advantage of mobile tech advances to deliver slick smart home devices that support a wide range of activities...

Report: Brief: Nest Hatches Smart Home Futures With Traditional Partners And Incremental Products

Nest's Announcement Shows That Smart Home Leaders Will Partner With Utilities And Insurance For Long-Term Success

July 23, 2015 | Frank E. Gillett

After a very long product hiatus, Nest the smart home device company acquired by Google in January 2014 finally came up with a new offering. On June 17, 2015, it announced new versions of its...

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Analysts Serving This Role

  • Pascal Matzke

    Pascal Matzke

    Marketing Methods, Management & Organization...

  • John Brand

    John Brand

    Business Intelligence, Workflow...

  • Marc Cecere

    Marc Cecere

    Management & Organization, Architecture & Technology Strategy...

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Upcoming Events For This Role

Forum: CMO+CIO SYDNEY 2015

September 16, 2015

Webinar: The Chief Data Officer Crosses The Chasm

September 1, 2015

Forum: CMO+CIO MUMBAI 2015

September 22, 2015

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