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CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

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Latest Research For This Role

Report: Brief: Huawei Has Strong Infrastructure Offerings And Is Progressing Toward BT

June 29, 2015 | Naveen Chhabra

CIOs juggle the competing objectives of keeping the lights on and delivering business technology (BT) innovation, which is a derivative of time, speed, cost, and alignment with business objectives....

Report: US Tech Market Outlook For 2015 And 2016: The BT Agenda Powers Steady Expansion

Software Expansion Offsets Weak Hardware And Outsourcing Demand

June 29, 2015 | Andrew Bartels

Three trends dominate our updated US tech market forecast for 2015 and 2016. First, spending by CIOs and their business partners on the business technology (BT) agenda to win, serve, and retain...

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Analysts Serving This Role

  • Martha Bennett

    Martha Bennett

    Business Intelligence, Analytics Applications...

  • John Brand

    John Brand

    Business Intelligence, Workflow...

  • Marc Cecere

    Marc Cecere

    Management & Organization, Architecture & Technology Strategy...

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Upcoming Events For This Role

Forum: CMO+CIO SYDNEY 2015

September 16, 2015

Webinar: Digital Predator Or Digital Prey: Which Will Your Business Be By 2020?

July 15, 2015

Webinar: Digital Predator Or Digital Prey: Which Will Your Business Be By 2020?

August 13, 2015

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