Roles We Serve

Marketing & Strategy:

Technology Management:

Technology Industry:

Forrester Research For:

CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Vice President and Group Director Sharyn Leaver (01:03)

Challenges facing today's CIOs:

Focus on customer benefits and value.

The CIO's Blueprint For Strategy In The Age Of The Customer

The Business Technology Agenda Playbook For 2015

Lead the digitization of business processes.

The Forrester Wave™: Enterprise Public Cloud Platforms, Q4 2014

The Cloud Computing Playbook For 2015

Drive the mobile engagement strategy.

Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

Invest in big data technologies and skills.

The Top Emerging Technologies Through 2020 — The CIO Perspective

CIO Blog

View more posts

Latest Research For This Role

Report: Making The Strategic PHM Platform Decision

The Exploding Population Health Management Vendor Landscape Changes The Decision Calculus

September 1, 2015 | Kate McCarthy

Healthcare is in the early stages of a shift from fee-for-service (volume) to risk-based payment (value). Population health management (PHM) is a requirement for navigating this shift. PHM is...

Report: The Midyear Global Tech Market Outlook For 2015 To 2016

Moderate Growth In Local Currencies Led By The BT Agenda, But A Decline In US Dollars

August 31, 2015 | Andrew Bartels

At the midyear point in 2015, CIOs in most countries are operating in tech markets with moderate growth of around 4% in local currencies, a bit weaker than what we projected in January 2015. However,...

View more research

Analysts Serving This Role

View more analysts

Upcoming Events For This Role

Forum: CMO+CIO SYDNEY 2015

September 16, 2015

Webinar: Selecting And Managing Your Management Consulting Firms

September 8, 2015

Webinar: The Smart Home Is Talking To Your Customers: Are You Supporting The Internet Of Things Connection?

September 25, 2015

View more events