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Marketing & Strategy

Technology Management

Technology Industry

Forrester research for:

CIOs

CIOs have to move beyond cost savings and internal operations to drive a customer-obsessed culture, competencies, processes, and technologies.

To succeed, you must put in place a business technology agenda focused on delivering superior customer experience to drive growth, build competencies around customer needs, and champion holistic business outcomes over individual process efficiency.

Who this role is for:

CIO
Senior Vice President of IT
Executive Vice President
Vice President, IT Planning and Strategy

Latest Research For This Role

Report: Top Trends And Emerging Technologies, Q3 2020

September 22, 2020 | Brian Hopkins

The pandemic has elevated digital acceleration to the forefront of business leaders' minds. It has also drawn technology management leaders into the spotlight. CIOs must recognize, however, that the...

Report: Establish Your Cybersecurity And Privacy Oversight Foundation

Beginner Level: Oversight For Cybersecurity And Privacy

September 22, 2020 | Paul McKay

CIOs and technology leaders just starting to build formal cybersecurity and privacy oversight controls will struggle to keep up with the speed and scope the business expects from their program. In...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Technology & Innovation Global

November 4, 2020 - November 5, 2020

Webinar: The Future Of Japanese Banking Is Open

October 13, 2020

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