Claire Schooley

Principal Analyst serving Application Development & Delivery PROFESSIONALS

As a principal analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development. In addition, Claire leads Forrester's work on change management from the people perspective.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.


Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

Claire Schooley's Research

  • For Application Development & Delivery Professionals

    Report: Embrace Technology-Based Mentoring For Employee Engagement, Growth, And Retention

    Digital technology changes the mentoring paradigm. No longer is mentoring limited to face-to-face interactions. Rather, digital enables quality online discussions among mentors and mentees locat...

    • Downloads: 59
  • For Application Development & Delivery Professionals

    Report: Transform The Job Candidate Experience From The Outside In

    Well-run companies invest heavily in establishing their corporate brand and in business technology to win, serve, and retain customers. Many of these same companies, however, offer only rudiment...

    • Downloads: 105
  • For Application Development & Delivery Professionals

    Report: Beyond The Resume: Digital Technologies Change The Game In Candidate Recruiting

    AD&D leaders face a major challenge in evaluating candidates for open positions. The typical resume holds less weight as technology like big data, machine learning, and algorithms allows organiz...

    • Downloads: 114
  • For Application Development & Delivery Professionals

    Report: Engage Customers, Channel Partners, And Associations In Extended Enterprise Learning

    In the age of the customer, application development and delivery (AD&D) professionals can provide the technology expertise that creates rich learning opportunities for your customers, channels, ...

    • Downloads: 70
  • For CIOs

    Report: CIOs: Master The Hiring Game

    Technology and social media have dramatically changed high-tech recruiting. The combination of a hot job market, mobile devices, company websites, job boards, and other factors has deluged emplo...

    • Downloads: 81
  • For CIOs

    Report: The Forrester Wave™: Enterprise Learning Management Suites, Q1 2008

    In Forrester's 90-criteria evaluation of learning management system (LMS) vendors, we found that Saba, SumTotal Systems, and Plateau Systems lead the pack by providing feature-rich offerings and...

    • Downloads: 2349
  • For Application Development & Delivery Professionals

    Report: TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. Mo...

    • Downloads: 2087
  • For Application Development & Delivery Professionals

    Report: Topic Overview: Human Resource Management

    The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in tec...

    • Downloads: 2665
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Talent Management, Q2 2011

    In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Softwa...

    • Downloads: 1889
  • For Application Development & Delivery Professionals

    Report: The Four Pillars Of Talent Management

    Companies are more aware today of the importance of managing talent with the assistance of technology and the criticality of having a complete integrated solution including recruiting, talent ma...

    • Downloads: 1632
View all of Claire Schooley's Research

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