Claire Schooley

Principal Analyst serving Application Development & Delivery PROFESSIONALS

As a principal analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development. In addition, Claire leads Forrester's work on change management from the people perspective.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.


Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

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92 results in Reports

  • Claire Schooley
  • For CIO Professionals

    Report:The Forrester Wave™: Enterprise Learning Management Suites, Q1 2008

    Saba, SumTotal Systems Tie For Lead With Plateau Systems Hot On Their Heels

    In Forrester's 90-criteria evaluation of learning management system (LMS) vendors, we found that Saba, SumTotal Systems, and Plateau Systems lead the pack by providing feature-rich offerings and...

    • Downloads: 2365
  • For Application Development & Delivery Professionals

    Report:TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Core Components Show Maturity While Collaborative Elements Evolve

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

    • Downloads: 2095
  • For Application Development & Delivery Professionals

    Report:Topic Overview: Human Resource Management

    The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in...

    • Downloads: 2667
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Talent Management, Q2 2011

    Plateau Leads In Learning; Cornerstone OnDemand Leads In Performance

    In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Software,...

    • Downloads: 1909
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Learning And Talent Development, Q1 2013

    The Nine Providers That Matter Most And How They Stack Up

    Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, and...

    • Downloads: 1512
  • For Application Development & Delivery Professionals

    Report:The Four Pillars Of Talent Management

    The Keys To Understanding The Evolving Solutions Landscape

    Companies are more aware today of the importance of managing talent with the assistance of technology and the criticality of having a complete integrated solution including recruiting, talent...

    • Downloads: 1648
  • For CIO Professionals

    Report:The ROI Of eLearning

    A Total Economic Impact™ Analysis Uncovers Big Benefits From Learning Online

    Online learning earns companies a positive return on investment (ROI) in less than a year. If you have a business that is spread across many locations, it makes good business sense to implement an...

    • Downloads: 1594
  • For Application Development & Delivery Professionals

    Report:HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

    Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....

    • Downloads: 1603
  • For CIO Professionals

    Report:Topic Overview: eLearning

    eLearning is an online method of developing skills and knowledge across the entire workforce as well as with customers and partners. eLearning comes in many formats: self-paced courses, virtual live...

    • Downloads: 1528
  • For Sourcing & Vendor Management Professionals

    Report:TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is poised...

    • Downloads: 1188
  • For Application Development & Delivery Professionals

    Report:Transform Strategic Processes For Talent Management And Employee Engagement

    This report enables application development and delivery (AD&D) professionals, CIOs, and their HR business partners to maximize the value of talent throughout the enterprise. The strategic components...

    • Downloads: 1183
  • For CIO Professionals

    Report:How To Create A Comprehensive, High-Impact Learning Strategy

    Training departments in companies of all sizes are revamping their training and learning programs. Why? Learning organizations must develop employee-centric, business-driven learning strategies that...

    • Downloads: 1317
  • For Application Development & Delivery Professionals

    Report:Drive Continuous Improvement With Strong Change Management And Employee Training

    In a constantly evolving society, enterprises and their employees continuously struggle to remain both competitive and profitable. Ongoing technological innovations have made it increasingly...

    • Downloads: 778
  • For Application Development & Delivery Professionals

    Report:The Millennials Are Here! Are You Prepared?

    The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in...

    • Downloads: 1111
  • For CIO Professionals

    Report:The Banking Industry Is Using Video To Better Meet Customer Needs

    Banks are beginning to use video to carry on business with customers remotely. Through branch office videoconferencing or video-enabled Web conferencing, banks conduct high stakes business: selling...

    • Downloads: 1204
  • For CIO Professionals

    Report:The ROI Of Telepresence

    A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence

    Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment...

    • Downloads: 1184
  • For CIO Professionals

    Report:Web Conferencing 2009 Market Overview

    Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

    Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market...

    • Downloads: 1132
  • For CIO Professionals

    Report:The Workforce Is Changing; What Are You Doing About It?

    The oldest of the 78 million US Baby Boomers are now reaching retirement age. Some will want to keep working — either full- or part-time — and others will have no other economic choice....

    • Downloads: 930
  • For Application Development & Delivery Professionals

    Report:Use HR Analytics To Optimize Talent Processes

    HR Analytics Help Improve Workforce Recruiting, Performance, And Learning

    Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...

    • Downloads: 1184
  • For CIO Professionals

    Report:To Stay Competitive, Nurture A Culture Of Innovation

    Continuous Improvement: The Innovation Playbook

    Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. The key to success in this role is creating and sustaining an...

    • Downloads: 1065
  • For CIO Professionals

    Report:How To Select A Learning Management System

    Planning Is Critical To Success

    Involve all major lines of business (LOB) and departments in selecting a learning management system (LMS) to ensure that it meets your business needs. A carefully planned LMS request for proposal...

    • Downloads: 984
  • For CIO Professionals

    Report:Effective Business Change Management Requires More Than A Wait-And-See Attitude

    Business change management is a top corporate challenge. Changing people's beliefs and behaviors is demanding and difficult work; succeeding in the face of resistance, decreased productivity,...

    • Downloads: 1006
  • For Application Development & Delivery Professionals

    Report:Recruitment Aligns With Talent Management

    A Mature Market Is Evolving Toward Broader HRM Offerings

    Business leaders know that recruiting top talent is a corporative imperative. After hiring, new talent must be skillfully managed through onboarding, performance goals and evaluation, learning,...

    • Downloads: 972
  • For Application Development & Delivery Professionals

    Report:Learning And Talent Management Join Forces

    HCM Software Market In Rapid Transformation

    In today's hypercompetitive environment for attracting and retaining talented employees, business process owners must have the ability to seamlessly assess employee competencies and job performance...

    • Downloads: 787
  • For CIO Professionals

    Report:Social Business And Collaboration Success Hinges On Effective Change Management

    Change Management: The Social Business And Collaboration Playbook

    It's often said, "You can lead a horse to water, but you can't make him drink." Nowhere in the world of enterprise technology management is this adage more fitting than in social business and...

    • Downloads: 819