Claire Schooley

Principal Analyst serving Application Development & Delivery PROFESSIONALS

As a principal analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development. In addition, Claire leads Forrester's work on change management from the people perspective.

Previous Work Experience

Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.

Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.

Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.


Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.

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  • Claire Schooley
  • Packaged Solutions
  • For Application Development & Delivery Professionals

    Report:TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Core Components Show Maturity While Collaborative Elements Evolve

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

    • Downloads: 2105
  • For Application Development & Delivery Professionals

    Report:Topic Overview: Human Resource Management

    The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in...

    • Downloads: 2674
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Talent Management, Q2 2011

    Plateau Leads In Learning; Cornerstone OnDemand Leads In Performance

    In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Software,...

    • Downloads: 1922
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Learning And Talent Development, Q1 2013

    The Nine Providers That Matter Most And How They Stack Up

    Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, and...

    • Downloads: 1585
  • For Application Development & Delivery Professionals

    Report:The Four Pillars Of Talent Management

    The Keys To Understanding The Evolving Solutions Landscape

    Companies are more aware today of the importance of managing talent with the assistance of technology and the criticality of having a complete integrated solution including recruiting, talent...

    • Downloads: 1660
  • For CIO Professionals

    Report:The ROI Of eLearning

    A Total Economic Impact™ Analysis Uncovers Big Benefits From Learning Online

    Online learning earns companies a positive return on investment (ROI) in less than a year. If you have a business that is spread across many locations, it makes good business sense to implement an...

    • Downloads: 1602
  • For Application Development & Delivery Professionals

    Report:HRM Solutions: Traditional Models Clash With Next-Generation Processes And Technology

    Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....

    • Downloads: 1614
  • For Sourcing & Vendor Management Professionals

    Report:TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is poised...

    • Downloads: 1233
  • For CIO Professionals

    Report:Web Conferencing 2009 Market Overview

    Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios

    Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market...

    • Downloads: 1136
  • For Application Development & Delivery Professionals

    Report:Use HR Analytics To Optimize Talent Processes

    HR Analytics Help Improve Workforce Recruiting, Performance, And Learning

    Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...

    • Downloads: 1220
  • For Application Development & Delivery Professionals

    Report:Recruitment Aligns With Talent Management

    A Mature Market Is Evolving Toward Broader HRM Offerings

    Business leaders know that recruiting top talent is a corporative imperative. After hiring, new talent must be skillfully managed through onboarding, performance goals and evaluation, learning,...

    • Downloads: 988
  • For Application Development & Delivery Professionals

    Report:Learning And Talent Management Join Forces

    HCM Software Market In Rapid Transformation

    In today's hypercompetitive environment for attracting and retaining talented employees, business process owners must have the ability to seamlessly assess employee competencies and job performance...

    • Downloads: 798
  • For Application Development & Delivery Professionals

    Report:TechRadar™: Customer-Centric HRM Technology, Q2 2014

    Innovation Boosts Employee Engagement And Customer Value

    The technology for human resource management (HRM) addresses the life cycle of the workforce, including attracting, selecting, training, supporting, assessing, and rewarding employees. In the fast...

    • Downloads: 656
  • For Application Development & Delivery Professionals

    Report:Time To Get Serious About Mobile Learning

    The mobile landscape is changing daily — new devices and more secure device management platforms, easier accessibility to content from multiple devices, evolving mobile Web standards (e.g.,...

    • Downloads: 801
  • For CIO Professionals

    Report:Informal Methods Challenge Corporate Learning

    Learning Organizations Must Incorporate Informal Tools Into Their Total Learning Programs

    There is a new employee learning paradigm. The formal course with multiple lessons is still around and will always have a place in the learning hierarchy, but informal learning with "knowledge...

    • Downloads: 746
  • For Application Development & Delivery Professionals

    Report:Embrace The Talent Acquisition Phenomenon

    Recruiting Landscape: The Human Resource Management Playbook

    The world of talent acquisition, also referred to as recruiting, has been turned upside-down in the past few years by new paradigms for talent sourcing and candidate engagement, a technological...

    • Downloads: 579
  • For Application Development & Delivery Professionals

    Report:Understanding Business Change Management Challenges

    Persistent Questions Business Process Pros Ask

    The pace of continuous improvement and transformational change in business processes continues to accelerate, often outpacing employees' ability to keep up. In general, businesspeople don't embrace...

    • Downloads: 642
  • For Application Development & Delivery Professionals

    Report:An Effective HR Organization Aligns With Business And IT Strategies

    The human resources (HR) department must work jointly with enterprise leaders, including business and IT professionals, to build a workforce that can implement the firm's strategy. This requires...

    • Downloads: 423
  • For Application Development & Delivery Professionals

    Report:Transform Employee Performance For Continuous Engagement

    The employee performance appraisal is an underperforming, periodic business process that is loathed by both employees and managers alike. Going forward, we believe employee performance will be...

    • Downloads: 455
  • Report:Case Study: First Horizon National's 90-Day Onboarding Program Benefits The Company

    Onboarding is an essential HR process that extends over many months and even up to the employee's first anniversary and results in better employee retention, faster new-employee ramp-up, improved...

    • Downloads: 420
  • Report:How Kelly Services Implemented Onboarding To Retain Quality Workers

    Kelly Services did not have a formal onboarding program. New hires spent a few hours hearing about the company, its policies and procedures, and then learned on the job — some succeeded, others...

    • Downloads: 388
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Talent Acquisition Vendors, Q3 2015

    The 12 Providers Best Suited To Address The Changing Recruiting Landscape And How They Stack Up

    The talent acquisition market has changed dramatically. It is no longer just about placing ads on different sites and waiting for the resumes to roll in. Rather, it's ferreting out those passive...

    • Downloads: 333
  • For Application Development & Delivery Professionals

    Report:Succession Planning Helps An Organization Execute On Its Strategy

    Succession planning ensures that key positions in an organization have qualified internal candidates who are ready to step into key roles, reducing the risk of business disruption from talent loss....

    • Downloads: 444
  • For Application Development & Delivery Professionals

    Report:Talent Management Customers Show Solid Business Results And A Preference For SaaS

    Organizations thinking about purchasing a talent management solution want to know what to expect from the selection process through deployment and beyond. To aid in this, Forrester surveyed 63 users...

    • Downloads: 415
  • For Application Development & Delivery Professionals

    Report:HRM Benchmarks: Helping Companies Achieve Process Excellence

    Continuous improvement is a major goal of organizations as they strive to be leaders in their market in product and services quality, customer satisfaction, and as an employer of choice. Human...

    • Downloads: 213