Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to re-design and improve business processes to deliver better customer experience. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.


Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

Clay Richardson's Research

  • For Enterprise Architecture Professionals

    Report: Avoid A "One Size Fits All" Approach To Process Innovation

    This report outlines the critical methods and techniques for driving business process innovation. We have designed it to help you evaluate and identify a comprehensive framework of techniques, m...

    • Downloads: 976
  • For Enterprise Architecture Professionals

    Report: Brief: The New Economics Of Experimentation

    Corporate leaders all agree that to excel in the digital economy, innovation must come from every nook and cranny of the enterprise. To deliver on this innovation imperative, enterprise architec...

    • Downloads: 99
  • For Application Development & Delivery Professionals

    Report: Low-Code Platforms Deliver Customer-Facing Apps Fast, But Will They Scale Up?

    Low-code platforms are an important strategy to speed delivery of software to win, serve, and retain customers. Because application development and delivery (AD&D) professionals adopt low-code p...

    • Downloads: 99
  • For Enterprise Architecture Professionals

    Report: Brief: Transform Business Processes For Mobile Moments

    Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop proce...

    • Downloads: 108
  • For Enterprise Architecture Professionals

    Report: Define Your Strategic Plan For Process Change

    The race is on to digitize core operational processes to better support customer engagement across online and offline channels. This shift to digital operations demands that companies put custom...

    • Downloads: 794
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Business Process Management Suites, Q3 2010

    Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs...

    • Downloads: 4010
  • For Enterprise Architecture Professionals

    Report: Lean: The New Business Technology Imperative

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especiall...

    • Downloads: 4564
  • For Enterprise Architecture Professionals

    Report: Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

    Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process a...

    • Downloads: 1920
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: BPM Suites, Q1 2013

    In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

    • Downloads: 1731
  • For Enterprise Architecture Professionals

    Report: Drive Process Innovation Using BPM Technologies, Methods, And CoEs

    In the midst of continuous change — from customer, technology, and competitive forces — enterprise architecture (EA) professionals must become skilled at transforming processes while...

    • Downloads: 1197
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