Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

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56 results in Reports

  • Clay Richardson
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Business Process Management Suites, Q3 2010

    Pegasystems, Appian, IBM, and Software AG Lead The Pack

    Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs. We...

    • Downloads: 3984
  • For Enterprise Architecture Professionals

    Report:Lean: The New Business Technology Imperative

    Lean Thinking Is Central To The Shift From IT To BT

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especially in...

    • Downloads: 4541
  • For Enterprise Architecture Professionals

    Report:Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

    The Need For Increased Business Agility Drives BPM Adoption

    Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process...

    • Downloads: 1906
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: BPM Suites, Q1 2013

    How The Top 10 Vendors Stack Up For Next-Generation BPM Suites

    In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

    • Downloads: 1599
  • For Enterprise Architecture Professionals

    Report:The Importance Of Matching BPM Tools To The Process

    Single Vendor Solutions Are Not Ready Yet To Meet Customers' Full Needs

    The world is a complex place, and business process management (BPM) is no exception. Forrester defines BPM as a discipline for continually improving cross-functional business processes. In contrast,...

    • Downloads: 1516
  • For Enterprise Architecture Professionals

    Report:Uncover Critical Process Gaps To Accelerate Business Change

    Assessment Framework: The Business Process Management Playbook

    The age of the customer raises the bar for business process management (BPM) excellence. Establishing a high-impact program requires that teams build a portfolio of new capabilities that blend...

    • Downloads: 1430
  • For Enterprise Architecture Professionals

    Report:Drive Process Innovation Using BPM Technologies, Methods, And CoEs

    Executive Overview: The Business Process Management Playbook

    In the midst of continuous change — from customer, technology, and competitive forces — enterprise architecture (EA) professionals must become skilled at transforming processes while...

    • Downloads: 1046
  • For Enterprise Architecture Professionals

    Report:The ROI Of BPM Suites

    A Total Economic Impact™ Analysis Uncovers Real Transformational Benefits

    Companies waste millions of dollars each year on ineffective and inefficient business processes. Many companies attack this waste with process improvement exercises using approaches such as Six...

    • Downloads: 1243
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1091
  • For Enterprise Architecture Professionals

    Report:Embrace Five Disruptive Trends That Will Reshape BPM Excellence

    Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

    • Downloads: 1025
  • For Application Development & Delivery Professionals

    Report:Warning: Don't Assume Your Business Processes Use Master Data

    Synchronize Your Business Process And Master Data Strategies

    Business process management (BPM) professionals understand the need for data but often only pay it lip service, doing little to take responsibility for ensuring data quality within their processes....

    • Downloads: 1210
  • For Application Development & Delivery Professionals

    Report:Avoid Process Data Headaches: Align Business Process And Data Governance Initiatives

    Today, enterprises swim in an endless ocean of business data used to power mission-critical business processes, executive decisions, corporate policies, and business rules. Many organizations kick...

    • Downloads: 1169
  • For Enterprise Architecture Professionals

    Report:Link Capabilities, Processes, And Value Streams For More Business Impact

    Value streams and capability maps are both business architecture tools that can create a platform for strategic discussion and executive decision-making. Architects, business analysts, and process...

    • Downloads: 969
  • For Enterprise Architecture Professionals

    Report:Accelerate Business Change With The Right BPM Tools And Technologies

    Today, business process management (BPM) excellence programs can choose from a variety of technology options to deliver process improvement across the enterprise. Forrester currently segments the BPM...

    • Downloads: 790
  • For Enterprise Architecture Professionals

    Report:A Hitchhiker's Guide To Process-Driven Business Transformation And Application Delivery

    Don't Panic! Combine BPM And Agile Approaches To Conquer A Brave New World

    Business innovation increasingly comes from the application of technology. Forrester labels this phenomenon as the transformation from IT to business technology (BT). At the heart of this...

    • Downloads: 943
  • For Enterprise Architecture Professionals

    Report:Customers Drive The Process Change Strategy

    Road Map: The Business Process Management Playbook

    This report outlines the road map stage of Forrester's playbook for building and managing enterprisewide change programs. This report is designed to help you develop an effective road map for process...

    • Downloads: 824
  • For Enterprise Architecture Professionals

    Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

    Policy And Procedures: The Business Process Management Playbook

    This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's playbook for BPM excellence. It is designed to...

    • Downloads: 790
  • For Application Development & Delivery Professionals

    Report:What IBM-Lombardi Means To Application Development Professionals

    BPM Technology Will Be Much More Prominent; You Need A Plan For It

    IBM's acquisition of Lombardi Software is key to its plan to take business process management suites (BPMSes) from their current niche as a sometimes-used tool for developing and delivering...

    • Downloads: 630
  • For Application Development & Delivery Professionals

    Report:Health Payers Search High And Low For Their Business Transformation Edge

    Answering Hard Questions About Business, Process, And Technology Best Practices

    Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

    • Downloads: 676
  • For Enterprise Architecture Professionals

    Report:Building The Strategic Plan For Process Change

    Strategic Plan: The Business Process Management Playbook

    In the age of the customer, business processes will present obstacles or help accelerate better customer experience. Process change teams will need to look closely at their business process...

    • Downloads: 658
  • For Enterprise Architecture Professionals

    Report:IBM Doubles Down On BPM With Lombardi Acquisition

    Combined Portfolio Targets Improve Capabilities For Process Professionals

    In a move that completely reshuffles the deck in the business process management (BPM) software market, IBM recently acquired Lombardi Software, a leader in human-centric BPM suites. Estimated at...

    • Downloads: 647
  • For Enterprise Architecture Professionals

    Report:Use Lean Discovery To Accelerate The Return On Your BPM Investment

    In these lean economic times, business process professionals watch their budgets get slashed, while at the same time, the hunger for business process management (BPM) and process improvement...

    • Downloads: 690
  • For CIO Professionals

    Report:Mobile Engagement Demands Process Transformation

    Processes: The CIO's Mobile Engagement Playbook

    To take advantage of an app in an employee's or customer's pocket, you have to help them accomplish a task quickly and easily whenever they want to and wherever they are. That means CIOs and business...

    • Downloads: 681
  • For Enterprise Architecture Professionals

    Report:Develop New BPM Skills To Meet Tomorrow's Challenges

    Skills And Staffing: The Business Process Management Playbook

    Lack of sufficient business process skills continues to dog the progress and momentum of enterprisewide business process management (BPM) initiatives. Yet when it comes to improving BPM skill sets,...

    • Downloads: 682
  • For Enterprise Architecture Professionals

    Report:Market Overview: BPM Service Providers, Q4 2013

    Leading Providers Help Drive Digital Process Reinvention

    In the next decade, business processes are poised to undergo unprecedented change, sparked by the need to extend business processes to new digital channels, reinvent legacy business processes for...

    • Downloads: 474