Clay Richardson

Principal Analyst serving Enterprise Architecture PROFESSIONALS

Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.

Previous Work Experience

Clay comes to Forrester with many years of experience in business process improvement projects, BPM platforms and solutions selection, systems analysis and design, and project management for enterprise software implementations. Clay has led projects to successfully deploy BPM solutions for government and commercial organizations around the world and has specialized in helping create BPM centers of excellence.

Most recently, Clay served as BPM practice leader at Project Performance Corporation, a system integrator based in Washington, D.C., where he launched and managed the company's BPM practice. Prior to that, Clay directed a team of 30 consultants, trainers, and support engineers in delivery and support of BPM solutions, as the director of professional services at HandySoft Global Corporation, a pure-play BPM vendor.

Clay is active with several BPM industry associations, including the Workflow Management Coalition, where he served as founder and co-chair of the organization's public sector chapter.

Education

Clay earned a B.S. in computer science from the University of South Carolina and a BPM professional certificate from Boston University.

Clay Richardson's Research

  • For Enterprise Architecture Professionals

    Report: Revenue And Customers Shape The New Business Case For Process Excellence

    The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw i...

    • Downloads: 110
  • For Enterprise Architecture Professionals

    Report: Brief: Open Source BPM Finally Makes The Leap Into The Mainstream

    Enterprise architects are currently leading large-scale implementations of business process management (BPM) solutions, spending millions of dollars each year to automate and transform enterpris...

    • Downloads: 167
  • For Enterprise Architecture Professionals

    Report: Design Your BPM Program To Meet Shifting Priorities

    Business process management (BPM) initiatives frequently start with a tactical process improvement charter, but quickly shift to play a broader strategic role across the enterprise — often...

    • Downloads: 564
  • For Enterprise Architecture Professionals

    Report: Prepare For 2015's Shifting BPM Landscape

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1265
  • For Enterprise Architecture Professionals

    Report: Forrester's FastForward BPM Suite Capabilities Best Practices Self-Assessment

    Forrester's FastForward BPM Suite Capabilities Best Practices Self-Assessment defines the critical capabilities necessary for maximizing the value and impact of your BPM suite investment. The fr...

    • Downloads: 75
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Business Process Management Suites, Q3 2010

    Forrester evaluated 11 leading business process management (BPM) suite vendors against 148 criteria reflecting the requirements of business process professionals running large-scale BPM programs...

    • Downloads: 4006
  • For Enterprise Architecture Professionals

    Report: Lean: The New Business Technology Imperative

    Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define "Lean" — especiall...

    • Downloads: 4559
  • For Enterprise Architecture Professionals

    Report: Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

    Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process a...

    • Downloads: 1917
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: BPM Suites, Q1 2013

    In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

    • Downloads: 1694
  • For Enterprise Architecture Professionals

    Report: Drive Process Innovation Using BPM Technologies, Methods, And CoEs

    In the midst of continuous change — from customer, technology, and competitive forces — enterprise architecture (EA) professionals must become skilled at transforming processes while...

    • Downloads: 1168
View all of Clay Richardson's Research

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