Craig   Le Clair

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

Education

Craig earned a BS in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair

Vice President, Principal Analyst Serving Enterprise Architecture Professionals

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 25 years of experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. He holds a patent for electronic delivery of compliance information. Craig was also a cofounder of docHarbor, an early SaaS provider. He has both a strong business and technology background, including time at Mitre and BBN.

Education

Craig earned a BS in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Predictions 2020: Artificial Intelligence

    It's Time To Turn The Artificial Into Reality (Checks)

    October 30, 2019 Srividya Sridharan, Mike Gualtieri, J. P. Gownder, Craig Le Clair, Ian Jacobs, Andrew Hogan

    The urgency to reap the benefits of AI is real. As is the opportunity. Companies are seeking tangible value via cost savings, revenue growth, new products, or customer experiences. But there is no silver bullet solution, nor foolproof playbook, for AI-led transformation. 2020 will be the year when companies become laser-focused on AI value, accelerate adoption, learn through mistakes, overcome data issues, and embrace new talent realities. CIOs and other C-suite executives: Read these five predictions to understand what to expect next year in your AI journey.

  • For CIO Professionals

    REPORT: Predictions 2020: Automation

    Utilize Strike Teams To Fend Off The Automation Paradox

    October 30, 2019 Chris Gardner, Craig Le Clair, J. P. Gownder, Charles Betz

    Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their enterprises. Automation is reshaping the jobs of human employees, who increasingly see software replacing their rote, repetitive tasks. In 2020, Forrester predicts a sea change in automation organizational teams and the growth of an unexpected automation paradox.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Robotic Process Automation, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up

    October 23, 2019Craig Le Clair

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 15 most significant ones — Another Monday, AntWorks, Automation Anywhere, Blue Prism, EdgeVerve, Intellibot, Kofax, Kryon, NICE, Pegasystems, SAP, Servicetrace, Softomotive, UiPath, and WorkFusion — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Robotic Process Automation Services, Q4 2019

    The 13 Providers That Matter Most And How They Stack Up

    October 15, 2019 Leslie Joseph, Craig Le Clair

    In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY, Genpact, IBM, KPMG, PwC, Tata Consultancy Services (TCS), and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

  • For CIO Professionals

    REPORT: Architect Your Automation Strike Teams To Accelerate Transformation

    Forget About Centers Of Excellence — Think Small, Agile Strike Forces

    October 11, 2019Craig Le Clair, Chris Gardner

    Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, yet firms are dragging organizational and governance issues along as an afterthought. To address gaps, automation strike teams must emerge. CIOs should read this report to understand what strike teams are and why they need them.

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