Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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151 results in Everything

  • James Staten
  • For Chief Information Officer Professionals

    Blog:How Cloudy Are Your Cloud Service Provider Partners?

    There’s no shortage of companies these days calling themselves cloud service providers (CSPs) but are they really? And if not, what value do they bring to your portfolio and the cloud...

    • For Application Development & Delivery Professionals

      Report:Who Are Enterprise Cloud Developers?

      What Forrester's Forrsights Developer Survey, Q1 2013 Shows

      Less than a quarter of all enterprise developers are using cloud platforms today. Examining the first movers, using the Forrester Forrsights Developer Survey, Q1 2013, we found significant...

      • Downloads: 191
    • For Infrastructure & Operations Professionals

      Blog:Oracle Embracing the Broader Cloud Landscape

      It's easy to accuse Oracle of trying to lock up its customers, as nearly all its marketing focuses on how Oracle on Oracle (on Oracle) delivers the best everything, but today Ellison's...

      • For Application Development & Delivery Professionals

        Report:Understanding Cloud's Multitenancy

        Architectures To Balance Economies Of Scale And Security

        True cloud services all use some mode of multitenancy — the ability for multiple customers (tenants) to share the same applications and/or compute resources. It is through multitenant...

        • Downloads: 1006
      • For Infrastructure & Operations Professionals

        Blog:Adobe proves that the cloud is good for IT Ops

        Adobe Systems is a pioneer and fast mover in the public cloud and in so doing is showing that there is nothing for infrastructure & operations professionals (IT Ops) to fear about this move. Instead,...

        • For Infrastructure & Operations Professionals

          Blog:The State Of The Cloud Market — SVForum

          Curious about where we are in the development of the cloud computing market? Here is my opening keynote from the 2012 SV Forum in Santa Clara, CA....

          • For CIO Professionals

            Report:Q3 2012 Global Cloud Developer Online Survey Results

            This PowerPoint deck presents the data gathered from Forrester’s Q3 2012 Global Cloud Developer Online Survey.  The survey fielded 106 responses; 56% from North America; 25% from Western...

            • Downloads: 65
          • For Infrastructure & Operations Professionals

            Charts & Figures:The Cloud Service Provider Landscape Breakdown

          • For Infrastructure & Operations Professionals

            Blog:Grading our 2013 Cloud Predictions

            At this time 12 months ago, we released our predictions for what changes in the market would be brought about by the maturing of cloud computing. Looking back on the year, we can now see that, while...

            • For Chief Information Officer Professionals

              Blog:Grading Our 2014 Cloud Predictions

              This time last year, we published our predictions of what would be the major events and changes in enterprise cloud adoption in 2014. In this post, we look back on these prognostications to see which...

              • For Infrastructure & Operations Professionals

                Blog:Gelsinger Brings The "H" Word To VMware

                  The long-rumored changing of the guard at VMware finally took place last week and with it came down a stubborn strategic stance that was a big client dis-satisfier. Out went the...

                • For Chief Information Officer Professionals

                  Blog:Where BI Falls Short: Taking A Singular Point Of View

                  There is a reason the phrase, “beauty is in the eye of the beholder,” has held significance and power in our society for so many generations. And in that phrase is a lesson for all of us...

                  • For CIO Professionals

                    Report:A Sample Cloud Use Policy

                    A Cloud Playbook Template For Effectively Communicating Use

                    This cloud computing playbook toolkit item contains a sample cloud computing policy document that can be used by CIOs as a basis for crafting an effective policy around the use of cloud computing...

                    • Downloads: 130
                  • For Chief Information Officer Professionals

                    Blog:Are you opportunistic or strategic with your cloud investments?

                    Our latest survey on IT budgets and priorities shows that 35 percent of enterprises have a big focus on cloud computing (calling it a high or critical priority), but do we really know how best to...

                    • For Application Development & Delivery Professionals

                      Report:The Forrester Wave™: Enterprise Public Cloud Platforms, Q2 2013

                      One Size Does Not Fit All Developer Needs

                      Public cloud platforms are the keys that unlock the flexibility, productivity, and economic advantages of cloud computing. Application development and delivery (AD&D) pros use a wide variety of...

                      • Downloads: 2156
                    • For Sourcing & Vendor Management Professionals

                      Report:Beware Of The "SaaS" Trap

                      SaaS In Name Only Won't Deliver The Same Benefits And May Cost You Much More

                      There's a disturbing trend reemerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. When we inform...

                      • Downloads: 486
                    • For CIO Professionals

                      Report:Don't Move Your Apps To The Cloud

                      Use The Cloud To Transform Them Instead

                      It has become conventional wisdom that leveraging cloud services will save you money. But that isn't universally true. To achieve these benefits, especially from cloud platforms...

                      • Downloads: 1002
                    • For Application Development & Delivery Professionals

                      Report:Strategic Rightsourcing Application Portfolio Analysis Tool

                      This an update to the portfolio analysis tool of the same name originally issued to clients on May 11, 2011. This portfolio analysis tool is based on Forrester's strategic rightsourcing...

                      • Downloads: 71
                    • For Infrastructure & Operations Professionals

                      Charts & Figures:Most Tier One And Tier Two CSPs Have Local Projections

                    • For Enterprise Architecture Professionals

                      Blog:To get national healthcare right requires Adaptive Intelligence

                      With the employer mandate delays being the latest setback to U.S. president Obama's push for national healthcare, it's worth looking at how other countries are successfully tackling the same...

                      • For Infrastructure & Operations Professionals

                        Report:Beware The Pitfalls Within Networking For Hybrid Cloud

                        Networking Has A Ways To Go To Make Hybrid Cloud Simple

                        While we would all like hybrid cloud configurations to be simple and easy, the current economic, physics, and security realities result in infrastructure integration challenges that can be complex...

                        • Downloads: 70
                      • For CIO Professionals

                        Report:Predictions 2015: The Days Of Fighting The Cloud Are Over

                        Cloud computing is arguably one of the most disruptive fields ever in technology management. CIOs are a primary force driving the enterprise business technology (BT) agenda, so you need to understand...

                        • Downloads: 600
                      • For Application Development & Delivery Professionals

                        Blog:CenturyLink May Finally Have Figured Out the Cloud

                        After a couple less-than-home-runs in the cloud game, it looks like CenturyLink might just have a real contender. The US midwestern telecommunications leader pulled the trigger on yet another...

                        • For Chief Information Officer Professionals

                          Blog:Not All Cloud Services Are Equally Mature

                          SaaS has been around for 20 years, cloud platforms nearly a decade. That must mean they’ve worked all the kinks out, right. You know better. There are wide variances in the maturity, stability...