Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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  • Zia Daniell Wigder
  • For eBusiness & Channel Strategy Professionals

    Blog:eCommerce Sales In Brazil, Mexico And Argentina Will More Than Double By 2019

    Latin America remains solidly on the radar of eCommerce leaders taking their brands global—at the same time, local players are rolling out sophisticated offerings of their own to compete with...

    • For eBusiness & Channel Strategy Professionals

      Report:Five Global Marketplaces All Brands Must Know

      The Opportunities For Brand Owners On Amazon, eBay, MercadoLibre, Rakuten, And Tmall

      The global expansion process has changed substantially over the past five years, with eBusiness leaders no longer expanding internationally just by launching a series of direct-to-consumer websites....

      • Downloads: 340
    • For eBusiness & Channel Strategy Professionals

      Blog:The Global eCommerce Opportunity

      At Forrester, we've recently launched playbooks on topics such as Agile Commerce, Retail eCommerce, and B2B eCommerce. We are now getting underway with an eCommerce globalization playbook: Our...

      • For eBusiness & Channel Strategy Professionals

        Blog:Avoiding Missteps When Expanding Internationally

        We’ve been having a series of conversations with brands and retailers recently about how to effectively plan for global online expansion. While approaches vary, eBusiness leaders cite similar...

        • For eBusiness & Channel Strategy Professionals

          Charts & Figures:Forecast: Brazil Online Retail Sales (B2C And C2C), 2012 To 2017

          A Look At eCommerce Growth In Brazil, Mexico, And Argentina

        • For eBusiness & Channel Strategy Professionals

          Blog:Forrester Publishes Its New Online Retail Forecast For Latin America

          We just published our new Latin American Online Retail Forecast, 2012-2017 which forecasts growth in Brazil, Mexico and, for the first time, Argentina. In the report, we analyze the B2C and C2C...

          • For eBusiness & Channel Strategy Professionals

            Blog:The Path Toward eCommerce Maturity

            Last year, we introduced our framework for how eCommerce markets evolve: Consumers come online to connect and entertain, then start to engage in eBusiness basics like online banking and travel.**...

            • For eBusiness & Channel Strategy Professionals

              Blog:eCommerce Logistics Players in Emerging Markets

              In my post last month about global themes from recent events, I cited logistics as the scariest part of international expansion for eCommerce organizations. Nowhere is this more true than in emerging...

              • For eBusiness & Channel Strategy Professionals

                Report:Latin America eCommerce Forecast, 2014 To 2019

                The Online Retail Markets Of Brazil, Argentina, And Mexico Will More Than Double By 2019

                With a population of over a half billion and two countries among the world's 15 largest economies, Latin America has increasingly been on the radar of eBusiness leaders looking to expand their...

                • Downloads: 159
              • For eBusiness & Channel Strategy Professionals

                Charts & Figures:Forecast: Mexico Online Retail Sales (B2C And C2C), 2012 To 2017

                A Look At eCommerce Growth In Brazil, Mexico, And Argentina

              • For eBusiness & Channel Strategy Professionals

                Report:Retail eCommerce In Brazil: Marketing And Site Features

                A Look At The Most Effective Customer Acquisition Tactics And Most Popular Site Features

                The Retail eCommerce In Brazil series summarizes the results of a survey that Forrester Research conducted together with E-Commerce Brasil in August and September 2014. In this survey, respondents...

                • Downloads: 107
              • For eBusiness & Channel Strategy Professionals

                Report:The Evolution Of Global eCommerce Markets

                Vision: The eCommerce Globalization Playbook

                Global eCommerce is evolving — rapidly. Consumers around the globe are migrating online, with shopping increasingly becoming a key part of the online experience. Countries vary greatly in their...

                • Downloads: 2074
              • For eBusiness & Channel Strategy Professionals

                Blog:The Globalization of eCommerce in 2013

                In 2012, online retailers continued to expand into new geographic areas, with many eyeing eCommerce markets beyond those of North America and Europe. Local partnerships and adaptations were key: In...

                • For eBusiness & Channel Strategy Professionals

                  Blog:eCommerce Evolution in Latin America

                  I just got back from a couple of days at eTail Latin America in Miami — it was my third year at the event and I always come away having learned an enormous amount from the other attendees. This...

                  • For eBusiness & Channel Strategy Professionals

                    Report:Predictions 2014: Global eCommerce Mandates Multiple Touchpoints And Business Models

                    Eight Trends Set To Impact The Industry

                    The past year saw a surge in eCommerce revenues around the globe, and 2014 will be no different. eCommerce brands in every country will continue to spread their global wings, expanding their...

                    • Downloads: 651
                  • For eBusiness & Channel Strategy Professionals

                    Charts & Figures:Forecast: Online Retail Spending In Brazil (B2C And C2C), 2013 To 2019

                    The Online Retail Markets Of Brazil, Argentina, And Mexico Will More Than Double By 2019

                  • For eBusiness & Channel Strategy Professionals

                    Charts & Figures:Forecast: Argentina Online Retail Sales (B2C And C2C), 2012 To 2017

                    A Look At eCommerce Growth In Brazil, Mexico, And Argentina

                  • For eBusiness & Channel Strategy Professionals

                    Charts & Figures:Luxury Goods Appear On Multiple Marketplaces

                  • For eBusiness & Channel Strategy Professionals

                    Charts & Figures:Projected Online Retail Sales For 2013 And 2017: The US And China Lead eCommerce

                  • For eBusiness & Channel Strategy Professionals

                    Report:Identifying Partners To Help Streamline Global Expansion

                    Tools And Technology: The eCommerce Globalization Playbook

                    You've gotten the mandate to take your eCommerce brand global: What next? Once you've taken the time to map out a comprehensive international strategy, you're ready to determine which tools and...

                    • Downloads: 465
                  • For eBusiness & Channel Strategy Professionals

                    Blog:Join Our eBusiness Team! We’re Hiring A Principal/Senior Analyst Focused On eCommerce Technology

                    eCommerce technology is a fast-growing, rapidly evolving industry – we’re looking for a Principal/Senior Analyst to help build our coverage of this incredibly dynamic area. ...

                    • For eBusiness & Channel Strategy Professionals

                      Blog:The Globalization Of eCommerce In 2014

                      eCommerce players of all types continued to build out their global footprint in 2013. Asos launched new sites for Russia and China, for example, and eBay targeted shoppers in Brazil with a new mobile...

                      • For eBusiness & Channel Strategy Professionals

                        Blog:How eCommerce Markets Evolve

                        One of the topics I’ve spoken about at recent industry events is how global eCommerce markets evolve – more specifically, how markets shift from an early stage to one in which consumers...

                        • For eBusiness & Channel Strategy Professionals

                          Blog:Three Rules When Exploring New Markets

                          I consider myself incredibly fortunate to have the job I do: Every year, I get to explore new markets around the globe and meet people who are equally passionate about building eCommerce businesses....

                          • For eBusiness & Channel Strategy Professionals

                            Charts & Figures:Global Brands Often View The World Through A Similar Lens