Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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17 results in Everything

  • Vikram Sehgal
  • For eBusiness & Channel Strategy Professionals

    Blog:India’s eCommerce Woes: Managing Logistics Challenges In India

    Coca-Cola recently announced that it is jumping into the red-hot Indian online retail arena by selling directly to consumers and small businesses, a first for a FMCG (CPG) company in India. While the...

    • For Data Insights Professionals

      Blog:The Future Of European Digital Banking: Mobile, Tablet, Or Both?

      with Jeff Wray It is safe to say that online and mobile banking have hit mainstream. Today, more than half of all adults with a bank account in France, Germany, Italy, Netherlands, Spain, Sweden, and...

      • For Marketing Leadership Professionals

        Report:The Worldwide Tablet Forecast

        A ForecastView Report

        Forrester recently launched its first global tablet forecast. This report provides color and insight into the numbers behind the forecast. We examine some of the key drivers from both a consumer and...

        • Downloads: 168
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Web-Influenced Retail Sales Forecast, 2012 To 2017 (US)

        ForecastView Spreadsheet

        Total offline retail sales that are influenced by online (including mobile) research. Offline-influenced retail sales by 30 retail categories such as PCs, apparel, housewares, and consumer...

        • Downloads: 10
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Online Retail Forecast, 2012 To 2017 (Latin America)

        ForecastView Spreadsheet

        Online retail spending by category in Mexico, Brazil, and Argentina. Includes online buyers and online spending per buyer by categories such as computer hardware and software, consumer...

        • Downloads: 8
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Online Holiday Retail Sales Forecast, 2014 (US)

        ForecastView Document

        Derived from the US online retail forecast, this forecast details the online retail spending in the US during the holiday season (i.e., November and December). This includes historical data going...

        • Downloads: 10
      • For Marketing Leadership Professionals

        Report:Forrester Research Search Engine Marketing Forecast, 2011 To 2016 (Western Europe)

        ForecastView Spreadsheet

        Spending on paid search and search engine optimization (SEO) for each of the 17 Western European countries. Includes historical data going back to 2001 for paid search plus a five-year forecast.

        • Downloads: 2
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Online Retail Forecast, 2014 To 2019 (Latin America)

        ForecastView Spreadsheet

        eCommerce in the Latin American markets covered in this forecast (Mexico, Brazil, and Argentina) will continue to enjoy robust growth for years to come. Compound annual growth rates (CAGRs) of online...

        • Downloads: 7
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Online Retail Forecast, 2012 To 2017 (US)

        ForecastView Spreadsheet

        Online retail spending by 30 retail categories such as PCs, apparel, housewares, consumer electronics, and baby products. Includes metrics, by category, such as online buyers, average spending per...

        • Downloads: 20
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Web-Influenced Retail Sales Forecast, 2013 To 2018 (US)

        ForecastView Spreadsheet

        While online retail sales continue to grow, the impact of the Web on overall retail is much larger. With the proliferation of smartphones, the large installed base of tablets, and general...

        • Downloads: 14
      • For Data Insights Professionals

        Blog:Broadband Has Broad Appeal In Western Europe

        With Jeff Wray With almost 80% of homes in the EU-7 (France, Germany, Italy, Netherlands, Spain, Sweden, and UK) having online access in 2013, Internet connections are a standard household component...

        • Report:Forrester Research Online Retail Forecast, 2011 To 2016 (Asia Pacific)

          ForecastView Spreadsheet

          Online retail spending by category in South Korea, Japan, Australia, India, and China. Includes online buyers and online spending per buyer by categories such as computer hardware and software,...

          • Downloads: 7
        • For eBusiness & Channel Strategy Professionals

          Report:Forrester Research Web-Influenced Retail Sales Forecast, 2011 To 2016 (US)

          ForecastView Spreadsheet

          Web-Influenced Retail Sales Forecast (US): Total offline retail sales that are influenced by online (including mobile) research. Offline-influenced retail sales by 30 retail categories such as...

          • Downloads: 6
        • For Marketing Leadership Professionals

          Report:ForecastView — An Overview Of Our Global Forecasts

          Forrester's ForecastView service provides reliable insight into the online, mobile, and emerging technology markets. It offers a framework for understanding market drivers and inhibitors and helps...

          • Downloads: 4
        • For eBusiness & Channel Strategy Professionals

          Report:Forrester Research Online Retail Forecast, 2013 To 2018 (US)

          ForecastView Spreadsheet

          US online retail sales continue to thrive: They accounted for almost 9% of the $3.2 trillion total retail market in 2013 and will continue to grow at a compound annual growth rate (CAGR) of nearly...

          • Downloads: 13
        • For Marketing Leadership Professionals

          Report:Forrester Research Online Display Advertising Forecast, 2014 To 2019 (US)

          ForecastView Spreadsheet

          While various forms of interactive marketing and channels are taking hold, marketers are distributing their advertising budgets in order to find the most effective form of advertising to meet their...

          • Downloads: 7
        • For Marketing Leadership Professionals

          Report:Forrester Research Mobile Application Spending Forecast, 2014 To 2019 (US)

          ForecastView Spreadsheet

          US mobile app downloads represented 17% of the global total in 2014, and revenue from US app downloads and in-app purchases accounted for 20% of all worldwide spending, at $6 billion. As the largest...

          • Downloads: 2