Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

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  • Vikram Sehgal
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Research Online Retail Forecast, 2014 To 2019 (Latin America)

    ForecastView Spreadsheet

    eCommerce in the Latin American markets covered in this forecast (Mexico, Brazil, and Argentina) will continue to enjoy robust growth for years to come. Compound annual growth rates (CAGRs) of online...

    • Downloads: 35
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Research Web-Influenced Retail Sales Forecast, 2012 To 2017 (US)

    ForecastView Spreadsheet

    Total offline retail sales that are influenced by online (including mobile) research. Offline-influenced retail sales by 30 retail categories such as PCs, apparel, housewares, and consumer...

    • Downloads: 10
  • Blog:Broadband Has Broad Appeal In Western Europe

    With Jeff Wray With almost 80% of homes in the EU-7 (France, Germany, Italy, Netherlands, Spain, Sweden, and UK) having online access in 2013, Internet connections are a standard household component...

    • Blog:The Future Of European Digital Banking: Mobile, Tablet, Or Both?

      with Jeff Wray It is safe to say that online and mobile banking have hit mainstream. Today, more than half of all adults with a bank account in France, Germany, Italy, Netherlands, Spain, Sweden, and...

      • For eBusiness & Channel Strategy Professionals

        Blog:India’s eCommerce Woes: Managing Logistics Challenges In India

        Coca-Cola recently announced that it is jumping into the red-hot Indian online retail arena by selling directly to consumers and small businesses, a first for a FMCG (CPG) company in India. While the...

        • For Security & Risk Professionals

          Report:Forrester Research World Cloud Security Solutions Forecast, 2015 To 2020 (Global)

          ForecastView Spreadsheet

          Originally created in July 2015, this forecast, made exclusively available for Business Technology ForecastView clients, sizes and forecasts spending in cloud security solutions by global companies....

          • For B2C Marketing Professionals

            Report:The Worldwide Tablet Forecast

            A ForecastView Report

            Forrester recently launched its first global tablet forecast. This report provides color and insight into the numbers behind the forecast. We examine some of the key drivers from both a consumer and...

            • Downloads: 190
          • For B2C Marketing Professionals

            Report:Forrester Research Online Display Advertising Forecast, 2014 To 2019 (US)

            ForecastView Spreadsheet

            While various forms of interactive marketing and channels are taking hold, marketers are distributing their advertising budgets in order to find the most effective form of advertising to meet their...

            • Downloads: 7
          • For eBusiness & Channel Strategy Professionals

            Report:Forrester Research Online Retail Forecast, 2013 To 2018 (US)

            ForecastView Spreadsheet

            US online retail sales continue to thrive: They accounted for almost 9% of the $3.2 trillion total retail market in 2013 and will continue to grow at a compound annual growth rate (CAGR) of nearly...

            • Downloads: 15
          • For B2C Marketing Professionals

            Report:Forrester Research Mobile Application Spending Forecast, 2014 To 2019 (US)

            ForecastView Spreadsheet

            US mobile app downloads represented 17% of the global total in 2014, and revenue from US app downloads and in-app purchases accounted for 20% of all worldwide spending, at $6 billion. As the largest...

            • Downloads: 7
          • For eBusiness & Channel Strategy Professionals

            Report:Forrester Research Web-Influenced Retail Sales Forecast, 2013 To 2018 (US)

            ForecastView Spreadsheet

            While online retail sales continue to grow, the impact of the Web on overall retail is much larger. With the proliferation of smartphones, the large installed base of tablets, and general...

            • Downloads: 21
          • For B2C Marketing Professionals

            Report:Forrester Research Social Media Forecast, 2015 To 2020 (Asia Pacific)

            ForecastView Spreadsheet

            Total social media advertising spending within the five Asia Pacific (APAC) countries covered in this forecast — Australia, China, India, Japan, and South Korea — is expected to reach...

            • Downloads: 4
          • For Customer Insights Professionals

            Report:Forrester Research World Online Population Forecast, 2015 To 2020 (Global)

            ForecastView Spreadsheet

            The emergence of smartphones has significantly impacted the Internet access landscape around the world. In developed countries, mobile online penetration is quickly catching up as existing online...

            • Downloads: 6
          • For eBusiness & Channel Strategy Professionals

            Report:Forrester Research Online Holiday Retail Sales Forecast, 2014 (US)

            ForecastView Document

            Derived from the US online retail forecast, this forecast details the online retail spending in the US during the holiday season (i.e., November and December). This includes historical data going...

            • Downloads: 10