Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

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112 results in Reports

  • Craig Le Clair
  • For Enterprise Architecture Professionals

    Report:Digitization Leaders Share Robotic Process Automation Best Practices

    RPA Shows Value But Can Disrupt Automation Goals

    Enterprises, in their quest to reduce labor costs, are applying robotic process automation (RPA) technologies. Yet many lack a well-defined set of principles and best practices. This report isolates...

    • For Enterprise Architecture Professionals

      Report:Vendor Landscape: ECM Providers Gobble Up Capture Technology

      New Entrants Are Challenging The Old Guard

      Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

      • Downloads: 104
    • For Application Development & Delivery Professionals

      Report:Use A Customer-Centric Metrics Framework To Drive BPM Excellence

      Performance Management: The Business Process Management Playbook

      Business process leaders are finding that improving the performance of a BPM program has changed as we've entered the age of the customer. Whereas it used to be enough to focus on productivity and...

      • Downloads: 1135
    • For Application Development & Delivery Professionals

      Report:The Critical Role Of Policy In Enterprise Collaboration

      Processes: The Enterprise Collaboration Playbook

      A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

      • Downloads: 690
    • For Application Development & Delivery Professionals

      Report:Seven New Buying Patterns Reshape The 2017 Enterprise Collaboration Market

      Landscape: The Enterprise Collaboration Playbook

      The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growth and...

      • Downloads: 168
    • For Enterprise Architecture Professionals

      Report:Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

      Insurers Deliver Broader Services, Greater Engagement, And More Value With New Technologies

      The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester...

      • Downloads: 237
    • For Enterprise Architecture Professionals

      Report:Identify The Skills Required For ECM Program Success By Mapping Roles To Key Processes

      Organization: The Enterprise Content Management Playbook

      A collaborative, cross-functional team is the foundation of a successful enterprise content management (ECM) program. By prioritizing skills and partnering with business, technology, and compliance...

      • Downloads: 784
    • For Enterprise Architecture Professionals

      Report:The Forrester Wave™: Dynamic Case Management, Q1 2016

      The 14 Providers That Matter Most And How They Stack Up

      In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm'online, Column Technologies, DST Systems, Eccentex,...

      • Downloads: 225
    • For Enterprise Architecture Professionals

      Report:Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

      Strategic Plan: The Enterprise Content Management Playbook

      Enterprise architecture (EA) professionals need a solid enterprise content management (ECM) strategy to document their firms' choices in a time when demands to grow revenue and serve customers exert...

      • Downloads: 1396
    • For Enterprise Architecture Professionals

      Report:Develop Five Processes To Drive Ongoing ECM Program Success

      Processes: The Enterprise Content Management Playbook

      Program governance, information governance, implementation, continuous improvement, and support services are the primary processes of managing enterprise content. These five processes require...

      • Downloads: 233
    • For Enterprise Architecture Professionals

      Report:The State Of Robotic Process Automation

      A Poor Man's Business Process Management, Or Possibly Something More

      There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

      • Downloads: 469
    • For Enterprise Architecture Professionals

      Report:Brief: Five Reasons The Dell Acquisition Will End Up As A Positive For Documentum Customers

      A Spinoff May Be Just What The Doctor Ordered

      Investors and analysts are divided on the future of EMC's Documentum in the wake of the Dell acquisition, as competition from heavy architecture and lightweight cloud-based alternatives has...

      • Downloads: 78
    • For Enterprise Architecture Professionals

      Report:Brief: ECM Divides Into Transactional And Business Content Segments

      New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester...

      • Downloads: 119
    • For Enterprise Architecture Professionals

      Report:Vendor Landscape: Financial Services Client On-Boarding Solutions

      Providers Offer Fresh Ideas And Approaches For On-Boarding Challenges

      Peter Drucker once commented that the purpose of business is to create and keep a customer. Improving your mobile experience, social media presence, or use of the Internet of Things is meaningless...

      • Downloads: 338
    • For Enterprise Architecture Professionals

      Report:Cloud Platforms Will Turn Enterprise Architecture Inside Out

      Enterprise Architects Need New Practices, And Changes To Existing Ones, For The Digital Business Era

      Firms have adopted cloud services in an ad hoc fashion, driven by opportunity and expediency more than by strategy. Cloud use cases and the architectural decisions surrounding them are different from...

      • Downloads: 411
    • For Enterprise Architecture Professionals

      Report:Correspondence Management — A Reclamation Project For Many But A Superfund Site For Most

      Ten Best Practices To Achieve 50% Adoption By 2020

      Enterprises have been glacially slow to convert customer correspondence produced from core systems to electronic delivery, despite potential bottom-line and customer experience benefits. To reach...

      • Downloads: 112
    • For Enterprise Architecture Professionals

      Report:The Forrester Wave™: ECM Transactional Content Services, Q3 2015

      Our Evaluation Of 10 ECM Vendors And How They Stack Up

      In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

      • Downloads: 388
    • For Enterprise Architecture Professionals

      Report:TechRadar™: Digitizing Operational Processes, Q2 2015

      A Digital Business Needs Operational Excellence To Drive Customer Experience

      As enterprises look to become customer-obsessed, digital initiatives have risen in priority. Investment in new mobile and online solutions has improved digital connections with customers — but...

      • Downloads: 491
    • For Enterprise Architecture Professionals

      Report:Brief: E-Signature Transactions Topped 210 Million In 2014

      Transaction Volume Will Exceed 700 Million By 2017

      Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an...

      • Downloads: 240
    • For Enterprise Architecture Professionals

      Report:Brief: Four Predictions For European E-Signature Adoption

      The US Leads Europe In E-Signature Adoption

      The e-signature market is still emerging and involves a plethora of rapidly changing products and services. Despite its leadership in mobile and electronic identification, Europe still lags behind...

      • Downloads: 171
    • For Enterprise Architecture Professionals

      Report:Master Business Agility With Cloud Platforms

      Three Categories Of Agility Boosters Deliver Organizational And Market Agility

      Software-as-a-service (SaaS) computing and cloud platforms have been around for more than 20 years, with faster and simpler software delivery driving adoption. Speed remains important, but speed is...

      • Downloads: 337
    • For Enterprise Architecture Professionals

      Report:Brief: Ten Trends Will Reshape Customer Communications Management

      Enterprise architects face unprecedented pressure from the business to secure technology to help reduce print costs, prepare for mobile payment growth, and revise language used in customer...

      • Downloads: 349
    • For Enterprise Architecture Professionals

      Report:Prepare For 2015's Shifting BPM Landscape

      Landscape: The Business Process Management Playbook

      Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

      • Downloads: 1366
    • For Enterprise Architecture Professionals

      Report:How Forward-Thinking Insurers Modernize Systems To Win, Serve, And Retain Customers

      Product And Distribution Innovation Drive New Modernization Paths

      New distribution models and accelerated product innovation are the primary disruptive elements facing insurers today. These directly pressure core business systems. Insurers that can modernize these...

      • Downloads: 581
    • For Enterprise Architecture Professionals

      Report:E-Signatures — A Few Simple Best Practices Drive Adoption

      Eliminating Wet Signatures Is A Stepping Stone To Digital Business

      Digitizing your business requires eliminating paper. A good start is to remove any requirements for "wet signatures" from your processes — and many organizations are. Electronic signatures...

      • Downloads: 358