Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

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98 results in Reports

  • Craig Le Clair
  • For Enterprise Architecture Professionals

    Report:Brief: E-Signature Transactions Topped 210 Million In 2014

    Transaction Volume Will Exceed 700 Million By 2017

    Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an...

    • Downloads: 54
  • For Enterprise Architecture Professionals

    Report:Brief: Four Predictions For European E-Signature Adoption

    The US Leads Europe In E-Signature Adoption

    The e-signature market is still emerging and involves a plethora of rapidly changing products and services. Despite its leadership in mobile and electronic identification, Europe still lags behind...

    • Downloads: 72
  • For Enterprise Architecture Professionals

    Report:Master Business Agility With Cloud Platforms

    Three Categories Of Agility Boosters Deliver Organizational And Market Agility

    Software-as-a-service (SaaS) computing and cloud platforms have been around for more than 20 years, with faster and simpler software delivery driving adoption. Speed remains important, but speed is...

    • Downloads: 166
  • For Enterprise Architecture Professionals

    Report:Cultivate The Right Mix Of Skills To Execute On An ECM Program: Map Roles To Key Processes

    Organization: The Content Management Playbook

    Enterprise architecture (EA) professionals are in a prime position to prioritize skills, build the team, and help turn the enterprise content management (ECM) strategy into a concrete road map....

    • Downloads: 638
  • For Enterprise Architecture Professionals

    Report:Brief: Ten Trends Will Reshape Customer Communications Management

    Enterprise architects face unprecedented pressure from the business to secure technology to help reduce print costs, prepare for mobile payment growth, and revise language used in customer...

    • Downloads: 156
  • For Enterprise Architecture Professionals

    Report:Develop Five Processes To Drive Ongoing ECM Program Success

    Processes: Content Management Playbook

    Program governance, information governance, implementation, continuous improvement, and support services are the primary processes of managing enterprise content. These five processes require...

    • Downloads: 95
  • For Enterprise Architecture Professionals

    Report:Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

    Strategic Plan: The Content Management Playbook

    Enterprise architecture (EA) professionals need a solid enterprise content management (ECM) strategy to document their firms' choices in a time when demands to grow revenue and serve customers put...

    • Downloads: 1196
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1210
  • For Enterprise Architecture Professionals

    Report:How Forward-Thinking Insurers Modernize Systems To Win, Serve, And Retain Customers

    Product And Distribution Innovation Drive New Modernization Paths

    New distribution models and accelerated product innovation are the primary disruptive elements facing insurers today. These directly pressure core business systems. Insurers that can modernize these...

    • Downloads: 296
  • For Enterprise Architecture Professionals

    Report:E-Signatures — A Few Simple Best Practices Drive Adoption

    Eliminating Wet Signatures Is A Stepping Stone To Digital Business

    Digitizing your business requires eliminating paper. A good start is to remove any requirements for "wet signatures" from your processes — and many organizations are. Electronic signatures...

    • Downloads: 211
  • For Enterprise Architecture Professionals

    Report:Choosing Between Specialist Solutions And Dynamic Case Management Platforms

    Eleven Criteria Sort Through A Challenging Decision

    Case management deployment options confuse enterprise architects that struggle to compare the value of a "fit to purpose" solution versus a dynamic case management (DCM) platform capability. We find...

    • Downloads: 202
  • For Enterprise Architecture Professionals

    Report:Predictions 2015: The Age Of The Customer Is Set To Disrupt The BPM Market

    Predictions: The Business Process Management Playbook

    The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative...

    • Downloads: 354
  • For Enterprise Architecture Professionals

    Report:Re-Architect Your Business Capabilities To Win In The Age Of The Customer

    Legacy Business Applications Put Customer Experience On Hold

    The age of the customer means new power for customers. They expect to interact easily with customer service agents, pass information electronically, and complete business transactions on the run. Too...

    • Downloads: 257
  • For Enterprise Architecture Professionals

    Report:Use A Metrics Framework To Drive BPM Excellence

    Performance Management: The Business Process Management Playbook

    Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics offers...

    • Downloads: 927
  • For Enterprise Architecture Professionals

    Report:BPM Projects Show Good But Varied Performance

    Benchmarks: The Business Process Management Playbook

    A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieve...

    • Downloads: 658
  • For Enterprise Architecture Professionals

    Report:Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize the...

    • Downloads: 250
  • For Enterprise Architecture Professionals

    Report:Convert Core Output To Digital Now

    Fifty Percent Of Core-System Output Will Be Digital By 2020

    The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output from...

    • Downloads: 236
  • For CIO Professionals

    Report:Ranking The Most Agile US Banks

    Banks are burdened with sizable infrastructure, struggle to service traditional and emerging channels, are severely boxed in by increasing compliance demands, and are not particularly nimble —...

    • Downloads: 379
  • For Enterprise Architecture Professionals

    Report:Business Agility Starts With Your People

    A Digital Business Requires An Organization Able To Sense And Execute On Change

    Adaption to change is crucial. At today's rate of change, acute awareness and reaction are mandatory. We surveyed 300 global businesses to dig deep into how prepared, i.e., agile, they are for types...

    • Downloads: 306
  • For Enterprise Architecture Professionals

    Report:Knowledge Work Pushes The Dynamic Case Management Market

    Vendors Advance Their Design Time And Runtime Features

    There are fewer production workers who perform repetitive tasks. Work is becoming more knowledge-based and much less structured. As a result, the dynamic case management (DCM) market is expanding to...

    • Downloads: 287
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Dynamic Case Management, Q1 2014

    Design Time And Runtime Features Differentiate The Leaders

    In Forrester's 38-criteria evaluation of dynamic case management (DCM) vendors, we identified, researched, analyzed, and scored the 13 most significant software providers — Pegasystems, Be...

    • Downloads: 656
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014

    Vendors Target Interactive Use Cases And Corporate Solutions

    Customer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patterns...

    • Downloads: 748
  • For Enterprise Architecture Professionals

    Report:Smart Process Apps — One Year Later

    About a year ago, a group of Forrester analysts covering mobility, social, and business process trends started seeing the emergence of a new software category — which we call smart process apps...

    • Downloads: 377
  • For CIO Professionals

    Report:Business Agility Drives Higher Performance

    Channel Integration Is The Most Important Dimension Of Agility

    Companies can boost performance by making their business more agile. Survey respondents scored themselves across Forrester's 10 market, organizational, and process agility dimensions, and revealed...

    • Downloads: 301
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Enterprise Content Management, Q3 2013

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for ways...

    • Downloads: 1916