Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

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18 results in Reports

  • Craig Le Clair
  • Application Development
  • For Enterprise Architecture Professionals

    Report:Cloud Platforms Will Turn Enterprise Architecture Inside Out

    Enterprise Architects Need New Practices, And Changes To Existing Ones, For The Digital Business Era

    Firms have adopted cloud services in an ad hoc fashion, driven by opportunity and expediency more than by strategy. Cloud use cases and the architectural decisions surrounding them are different from...

    • Downloads: 15
  • For Enterprise Architecture Professionals

    Report:Master Business Agility With Cloud Platforms

    Three Categories Of Agility Boosters Deliver Organizational And Market Agility

    Software-as-a-service (SaaS) computing and cloud platforms have been around for more than 20 years, with faster and simpler software delivery driving adoption. Speed remains important, but speed is...

    • Downloads: 252
  • For Enterprise Architecture Professionals

    Report:How Forward-Thinking Insurers Modernize Systems To Win, Serve, And Retain Customers

    Product And Distribution Innovation Drive New Modernization Paths

    New distribution models and accelerated product innovation are the primary disruptive elements facing insurers today. These directly pressure core business systems. Insurers that can modernize these...

    • Downloads: 406
  • For Enterprise Architecture Professionals

    Report:Knowledge Work Pushes The Dynamic Case Management Market

    Vendors Advance Their Design Time And Runtime Features

    There are fewer production workers who perform repetitive tasks. Work is becoming more knowledge-based and much less structured. As a result, the dynamic case management (DCM) market is expanding to...

    • Downloads: 310
  • For Enterprise Architecture Professionals

    Report:Embrace Five Disruptive Trends That Will Reshape BPM Excellence

    Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

    • Downloads: 1052
  • For Enterprise Architecture Professionals

    Report:Business And IT Impact Of BPM Excellence

    A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

    • Downloads: 727
  • For Enterprise Architecture Professionals

    Report:Take A Process View Toward Enterprise Content Integration

    Business Process Management And Dynamic Case Management Raise The Bar For ECI

    Transforming business processes depends on access to information from an increasing number of systems, with a wider range of formats, and in greater volume. BP pros who seek to improve processes with...

    • Downloads: 943
  • For Application Development & Delivery Professionals

    Report:Untamed Business Processes: When Even The Best Of Intentions Go Awry

    A business process — at its highest level — is any activity that helps an enterprise achieve its goals. Packaged and industry-specific applications form the transactional backbone for...

    • Downloads: 770
  • For Enterprise Architecture Professionals

    Report:Open Text Brings Strong UI Design To Document-Centric BPMS

    The Forrester Wave™ Vendor Summary, Q3 2007

    The core elements of the Open Text Livelink ECM-BPM Server product grew from the IXOS acquisition, which gave Open Text a tight integration to SAP and other packaged apps. As a result, it's not...

    • Downloads: 156
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Business Process Management For Document Processes, Q3 2007

    IBM, EMC, Global 360, And Adobe Lead

    To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately...

    • Downloads: 1884
  • For Enterprise Architecture Professionals

    Report:Global 360 Leads Document-Centric BPMS With Process Intelligence And All-Around Strength

    The Forrester Wave™ Vendor Summary, Q3 2007

    Global 360 is a strong all-around provider of BPM technologies with a special focus on document-centric processes through its many content management products. "All around" means that Global 360...

    • Downloads: 176
  • For Application Development & Delivery Professionals

    Report:Captaris Supports Microsoft Shops With Document-Centric BPMS

    The Forrester Wave™ Vendor Summary, Q3 2007

    Captaris is a small publicly traded company with the established, flagship RightFax product and the Alchemy document management solution. Captaris Workflow 6.0, the BPMS product evaluated here,...

    • Downloads: 124
  • For Enterprise Architecture Professionals

    Report:Adobe Wows Customers In Document-Centric BPMS Processes

    The Forrester Wave™ Vendor Summary, Q3 2007

    Adobe's strength in BPM is where content moves between the customer and the business to support customer engagement processes, such as customer service and new accounts. Adobe totally gets it....

    • Downloads: 249
  • For Enterprise Architecture Professionals

    Report:IBM Leads Document-Centric BPMS With A Full-Featured Suite

    The Forrester Wave™ Vendor Summary, Q3 2007

    The IBM FileNet combination provides unmatched market share and strength for managing business processes that also require native capabilities to create, access, read, process, and collaborate on...

    • Downloads: 191
  • For Enterprise Architecture Professionals

    Report:EMC Forges Ahead In Document-Centric BPMS

    The Forrester Wave™ Vendor Summary, Q3 2007

    EMC leads with strong design, capture and image repository support, monitoring and management, and product architecture. Loan origination, insurance claims management, and invoice processing are well...

    • Downloads: 173
  • For Enterprise Architecture Professionals

    Report:Hyland Software Brings Process Experience To Document-Centric BPMS

    The Forrester Wave™ Vendor Summary, Q3 2007

    Hyland Software has deep business process experience but needs vision for its BPM suite. If you need a BPM solution quickly and at a good price, Hyland could be your answer. The company has hundreds...

    • Downloads: 123
  • For Enterprise Architecture Professionals

    Report:Autonomy Cardiff Enhances Document-Centric BPMS With Intelligent Content Services

    The Forrester Wave™ Vendor Summary, Q3 2007

    Autonomy Cardiff differentiates its business process management suite (BPMS) with intelligent content services (ICS), enhancing the relationship between people and computing systems by making sense...

    • Downloads: 171
  • For CIO Professionals

    Report:The Forrester Wave™: Human-Centric BPMS For Insurance, Q3 2006

    Pegasystems, Fiserv (with Lombardi Software), And IBM Lead

    Forrester evaluated nine leading business process management suites (BPMS) vendors across 215 insurance-specific and BPMS criteria and found that Pegasystems, Fiserv (with Lombardi Software), and IBM...

    • Downloads: 510