Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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12 results in Reports

  • Craig Le Clair
  • Past 6 months
  • For Enterprise Architecture Professionals

    Report:Brief: Ten Trends Will Reshape Customer Communications Management

    Enterprise architects face unprecedented pressure from the business to secure technology to help reduce print costs, prepare for mobile payment growth, and revise language used in customer...

    • For Enterprise Architecture Professionals

      Report:Develop Five Processes To Drive Ongoing ECM Program Success

      Processes: Content Management Playbook

      Program governance, information governance, implementation, continuous improvement, and support services are the primary processes of managing enterprise content. These five processes require...

      • Downloads: 32
    • For Enterprise Architecture Professionals

      Report:Drive Successful Outcomes With Strategy: Align ECM Programs To Core Business Missions

      Strategic Plan: The Content Management Playbook

      Enterprise architecture (EA) professionals need a solid enterprise content management (ECM) strategy to document their firms' choices in a time when demands to grow revenue and serve customers put...

      • Downloads: 1145
    • For Enterprise Architecture Professionals

      Report:Prepare For 2015's Shifting BPM Landscape

      Landscape: The Business Process Management Playbook

      Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

      • Downloads: 1114
    • For Enterprise Architecture Professionals

      Report:How Forward-Thinking Insurers Modernize Systems To Win, Serve, And Retain Customers

      Product And Distribution Innovation Drive New Modernization Paths

      New distribution models and accelerated product innovation are the primary disruptive elements facing insurers today. These directly pressure core business systems. Insurers that can modernize these...

      • Downloads: 189
    • For Enterprise Architecture Professionals

      Report:E-Signatures — A Few Simple Best Practices Drive Adoption

      Eliminating Wet Signatures Is A Stepping Stone To Digital Business

      Digitizing your business requires eliminating paper. A good start is to remove any requirements for "wet signatures" from your processes — and many organizations are. Electronic signatures...

      • Downloads: 156
    • For Enterprise Architecture Professionals

      Report:Choosing Between Specialist Solutions And Dynamic Case Management Platforms

      Eleven Criteria Sort Through A Challenging Decision

      Case management deployment options confuse enterprise architects that struggle to compare the value of a "fit to purpose" solution versus a dynamic case management (DCM) platform capability. We find...

      • Downloads: 163
    • For Enterprise Architecture Professionals

      Report:Predictions 2015: The Age Of The Customer Is Set To Disrupt The BPM Market

      Predictions: The Business Process Management Playbook

      The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative...

      • Downloads: 287
    • For Enterprise Architecture Professionals

      Report:Re-Architect Your Business Capabilities To Win In The Age Of The Customer

      Legacy Business Applications Put Customer Experience On Hold

      The age of the customer means new power for customers. They expect to interact easily with customer service agents, pass information electronically, and complete business transactions on the run. Too...

      • Downloads: 230
    • For Enterprise Architecture Professionals

      Report:Use A Metrics Framework To Drive BPM Excellence

      Performance Management: The Business Process Management Playbook

      Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics offers...

      • Downloads: 894
    • For Enterprise Architecture Professionals

      Report:BPM Projects Show Good But Varied Performance

      Benchmarks: The Business Process Management Playbook

      A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieve...

      • Downloads: 637
    • For Enterprise Architecture Professionals

      Report:Six Trends Reshape The Content Capture Market

      Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden

      Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize the...

      • Downloads: 222