Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture and business process professionals. He is an internationally recognized expert in helping companies transform from manual and analogue-based processes to the mobile and digital world. Technology areas include enterprise social platforms, dynamic case management, enterprise content management, electronic signature, multichannel capture, and customer communications management. Process expertise includes customer onboarding, invoice management, insurance system modernization, and smart process applications. Craig developed Forrester's research series on business agility, outlining market, organizational, and process agility dimensions.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, he was a vice president at ADP, focusing on next-generation strategies for investor communications. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. He has both a strong business and technology background, including time at Mitre and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an MBA from George Washington University.

Craig Le Clair's Research

  • For Enterprise Architecture Professionals

    Report: Brief: E-Signature Transactions Topped 210 Million In 2014

    Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an und...

    • Downloads: 56
  • For Enterprise Architecture Professionals

    Report: Brief: Four Predictions For European E-Signature Adoption

    The e-signature market is still emerging and involves a plethora of rapidly changing products and services. Despite its leadership in mobile and electronic identification, Europe still lags behi...

    • Downloads: 72
  • For Enterprise Architecture Professionals

    Report: Master Business Agility With Cloud Platforms

    Software-as-a-service (SaaS) computing and cloud platforms have been around for more than 20 years, with faster and simpler software delivery driving adoption. Speed remains important, but speed...

    • Downloads: 168
  • For Enterprise Architecture Professionals

    Report: Cultivate The Right Mix Of Skills To Execute On An ECM Program: Map Roles To Key Processes

    Enterprise architecture (EA) professionals are in a prime position to prioritize skills, build the team, and help turn the enterprise content management (ECM) strategy into a concrete road map. ...

    • Downloads: 639
  • For Enterprise Architecture Professionals

    Report: Brief: Ten Trends Will Reshape Customer Communications Management

    Enterprise architects face unprecedented pressure from the business to secure technology to help reduce print costs, prepare for mobile payment growth, and revise language used in customer commu...

    • Downloads: 157
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and...

    • Downloads: 3705
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Dynamic Case Management, Q1 2011

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasys...

    • Downloads: 2046
  • For Enterprise Architecture Professionals

    Report: Market Overview: Document Processing Services

    Many information and knowledge management (I&KM) professionals still view document processing services (DPS) as a diverse set of specialized services that support document-intensive business pro...

    • Downloads: 1942
  • For Enterprise Architecture Professionals

    Report: The Forrester Wave™: Enterprise Content Management, Q3 2013

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for...

    • Downloads: 1916
  • Report: Best Practices: Customer Onboarding

    Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding result...

    • Downloads: 2178
View all of Craig Le Clair's Research

Clients who work with Craig Le Clair also work with: