Duncan Jones

Vice President, Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Duncan primarily contributes to Forrester's offerings for Sourcing & Vendor Management Professionals. He is a leading expert on software pricing and licensing and helps clients understand and address the effect of technology changes on software contracts. By researching enterprises' experience in dealing with large software vendors, including their negotiation successes and the problems they encountered later in the relationship, Duncan helps clients create and execute sound negotiation strategies and get advantageous software license and maintenance agreements.

He is also a leading expert on ePurchasing technologies, such as eProcurement, eSourcing, and electronic invoice presentment and payment (EIPP), and he advises clients on their application strategy in this area, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester, Duncan worked for QAD, an international provider of enterprise solutions for manufacturing companies in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. He held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.


Duncan has a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

  • For Application Development & Delivery Professionals

    Report: The Best And Worst Of License-To-SaaS Conversion Programs

    The strategic shift in the software market from on-premises to cloud provides a rare opportunity for an application development and delivery (AD&D) leader to reassess her incumbents' place in he...

    • For Application Development & Delivery Professionals

      Report: The New Way To Choose Business Applications

      The old way of choosing business applications is obsolete. For years, consultants have sold expensive projects to gather "requirements" from all corners of the business and assemble them into an...

      • Downloads: 169
    • For Application Development & Delivery Professionals

      Report: Three Secrets Of Successful Business Applications Projects

      Many business applications projects underperform or even utterly fail. Forrester's research into business applications selection and implementation has identified that one root cause is often mi...

      • Downloads: 80
    • For Application Development & Delivery Professionals

      Report: Best Practices: Strategic Software Development Partnerships

      Strong partnerships with a few key providers of software products, platforms, and services are an essential foundation of a digital transformation. You need great software as the foundation of y...

      • Downloads: 123
    • For Sourcing & Vendor Management Professionals

      Report: Forrester's Software Contract Review Checklist User Guide

      Business technology (BT) evolves rapidly, yet software companies' standard license agreements fail to keep pace with that evolution. Changes to the way we deploy and use software make familiar l...

      • Downloads: 446
    • For Sourcing & Vendor Management Professionals

      Report: The Forrester Wave™: eProcurement Solutions, Q1 2011

      In Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability. ...

      • Downloads: 1699
    • For Sourcing & Vendor Management Professionals

      Report: The Forrester Wave™: Contract Life-Cycle Management, Q2 2011

      Contract life-cycle management (CLM) products are more than merely document repositories; they streamline the authoring process, aid compliance tracking, and reduce overall contract administrati...

      • Downloads: 1482
    • For Sourcing & Vendor Management Professionals

      Report: Software Pricing And Licensing Trends 2011

      In 2011, Forrester expects to see major changes in the pricing and licensing approaches of traditional software providers. Increasing tension between vendors' insatiable demands for revenue and ...

      • Downloads: 1795
    • For Sourcing & Vendor Management Professionals

      Report: The Forrester Wave™: AP-EIPP, Q2 2008

      In Forrester's 78-criteria evaluation of accounts payable electronic invoice presentment and payment (AP-EIPP) vendors, we found that Basware leads the pack, closely followed by Ariba, JPMorgan ...

      • Downloads: 1331
    • For Sourcing & Vendor Management Professionals

      Report: Successfully Negotiating Microsoft Licensing Agreements

      Negotiations with Microsoft can be a daunting challenge for a sourcing and vendor management team. Not only is it likely to represent a major financial commitment, but Microsoft's unique termino...

      • Downloads: 1495
    View all of Duncan Jones's Research

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