Duncan   Jones

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones

Vice President, Principal Analyst Serving Sourcing & Vendor Management Professionals

Duncan contributes to Forrester's offerings for Sourcing & Vendor Management Professionals and for Application Development and Delivery Professionals. He is a leading expert on business application strategies and how to get the most from strategic software partners, including packaged applications, SaaS, and custom development. By researching enterprises' experiences in dealing with key software providers, such as IBM, Microsoft, Oracle, and SAP, Duncan helps clients create sound sourcing strategies, nurture better supplier relationships, and get better outcomes from their strategic software investments. He also advises software providers on pricing strategies and commercial trends.

Duncan is also a leading expert on ePurchasing applications, such as eProcurement and supplier risk and performance management (SRPM), with a particular focus on the increasing overlaps and conflicts between ePurchasing and sell-side B2B eCommerce. He advises clients on their application strategy in these areas, how to make good choices between alternative solution providers, and how to get the best results from implementation.

Previous Work Experience

Prior to joining Forrester in 2006, Duncan worked for seven years for QAD, an international provider of enterprise solutions for manufacturing companies, in various product management and product marketing roles. Most recently, he had global responsibility for radical changes to QAD's pricing and licensing strategy.

Duncan qualified as a chartered accountant with KPMG and then joined Courtaulds, a diverse multinational manufacturing company. In 10 years with Courtaulds, he held various line finance and IT roles before becoming project manager in a corporate team, managing systems-enabled business improvement projects around the world.

Education

Duncan earned a first-class degree in mathematics from Hertford College at the University of Oxford and is a member of the Institute of Chartered Accountants in England and Wales.

Duncan Jones's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Midsize Agile Software Development Service Providers, Q2 2019

    The 13 Providers That Matter Most And How They Stack Up

    May 29, 2019Duncan Jones, Christopher Condo

    In our 22-criterion evaluation of midsize Agile development service providers, we identified the 13 most significant ones — 3Pillar Global, Brillio, Cybage, EPAM Systems, Exadel, Grid Dynamics, HCL Technologies, Insight, Mindtree, Mphasis, Ness Digital Engineering, NIIT Technologies, and Virtusa — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems

    Vision: The SaaS Transformation Playbook

    March 21, 2019 Liz Herbert, Duncan Jones, George Lawrie

    Application development and delivery (AD&D) executives struggle to achieve speed and innovation while managing cost and risk. We recommend a "Goldilocks" approach to business applications strategy — not too hefty and slow but also not so flexible as to be high-risk and unwieldy. In this report, we describe the "just right" approach, which revolves around platforms and ecosystems, and how to achieve it. This is an update of a previously published report.

  • For Sourcing & Vendor Management Professionals

    REPORT: Use Forward-Looking Assessment To Separate Strategic Partners From Operational Vendors

    Forrester's Supplier Assessment Will Help You Identify Who Can Help Drive Your Digital Transformation And Who Will Hold You Back

    March 15, 2019Duncan Jones

    Strong supplier relationships are vital for digital transformation. Flexible work styles such as agile co-creation, long-term strategic bets on technology platforms, and risky innovation projects are all easier with true strategic partners. Yet many service and vendor management (SVM) leaders struggle to measure the strength of those relationships and identify whether to expand them, improve them, or cut back on them. This report and the spreadsheet tool with it will help SVM leaders focus supplier assessments on the criteria that matter the most.

  • For Application Development & Delivery Professionals

    REPORT: Gauge The Maturity Of Your Applications Portfolio And Strategy

    Assessment: The SaaS Transformation Playbook

    March 6, 2019Duncan Jones

    Are you evolving your business applications in the right direction quickly enough? Will outdated processes and/or lack of skills hold you back? This report and the associated online tool will help application development and delivery (AD&D) pros assess the maturity of their current applications portfolio and strategy, including people, processes, and tools. They can use the results to prioritize goals and overcome obstacles to leveraging the full potential of software-as-a-service (SaaS) in their organizations.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Accelerate Startup Onboarding With A Risk-Tolerant Approach

    Balance Innovation And Risk When Working With Emerging Vendors

    February 20, 2019 Oliwia Berdak, Duncan Jones

    Digital leaders keen to access cutting-edge technologies are betting on startups. But traditional, risk-averse supplier management models often prevent them from working with promising emerging vendors. This report will help digital business and procurement professionals work together to balance innovation and risk when working with startups.

View all of Duncan Jones's Research