Forrester Research For:
eBusiness professionals need to infuse digital skills throughout their organizations to win, serve, and retain customers.
To succeed, you must create best-in-class digital touchpoints to drive engagement and profitability, deliver seamless omnichannel experiences for cross-channel customers, and serve them in their mobile moments.
VP of Channel Strategy
VP of eCommerce
VP of Digital Strategy
VP of Omnichannel
February 10, 2016 | Benjamin Ensor
February 10, 2016 | Oliwia Berdak
February 10, 2016 | Adam Silverman
February 9, 2016 | Ellen Carney
P2P Lending Platforms Will Continue To Disintermediate Banks
February 12, 2016 | Oliwia Berdak
Social lending is the practice of lending money to unknown individuals or businesses without the involvement of banks and other traditional financial institutions. Peer-to-peer lending platforms like...
Peer-To-Peer Insurance Platforms Will Struggle To Drive Adoption
February 11, 2016 | Oliwia Berdak
Social insurance enables people in need of insurance to connect and pool their money and risks. Startups like Friendsurance, Guevara, and TongJuBao facilitate this and aim to offer coverage that is...
Personalization, Customer Experience Management...
Omnichannel Customer Experience, Customer Advocacy...
B2C eCommerce, eCommerce Adoption...